Quentin MADELAINE

En résumé

Entreprises

• American Express - PROJECT MANAGER

  RUEIL MALMAISON 2014 - maintenant AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL - Business travel services -
  * Definition of End to End billing process transformation strategy to strengthen core functions of
  Billing Team.
  * Communication of transformation strategy to managements and key stake-holders to get buy-in
  and involvement of key partners. Building of presentation for top management (Global CEO).
  * Coaching of billing analysts in Germany, Belgium and Nordics to conduct process transformation
  strategy with methodology used on the French market.
  * Local project management in a billing system migration project. Involved into definition of
  market needs, UAT, parallel tests. Definition and deployment of change management with
  communication strategy to get partners on board.
  * Participation in a DMAIC approach project to solve complex billing problem with a client at risk. ;
  * Management of a temporary worker in charge of producing Settlement and involved into a system
  migration project.

• START PEOPLE - INTERNAL AUDITOR

  St Julien les Metz 2013 - 2014 * Realization and updating of an audit framework, including internal control and stakeholders
  (management, support services) requirements
  * Performing audits in agencies ;
  * Preparation and participation to external and corporate audits (PWC, ISO certification)

• American Express - INTERNAL CONTROLLER

  RUEIL MALMAISON 2012 - 2012 AMERICAN EXPRESS CARTE FRANCE - Financial Company -
  * Definition and realization of process reviews and action plans follow-up ;
  * Preparation and participation to Risks and Security committees ;
  * Data-analysis support for different services ,

• American Express - Auditeur Interne

  RUEIL MALMAISON 2012 - maintenant Mission:
  • Conduite de revues sur différents processus et suivi de plans d’actions
  • Préparation et participation aux comités des risques et de sécurité
  • Support d’analyse de données pour différents services
  
  Tâches accomplies :
  • Définition et réalisation de revues pour préparation de comités
  • Participation aux comités
  • Suivi des plans d’actions
  • Compréhension du business d’American Express Carte France
  

• IBM Application Services - Auditeur Interne

  Bois-Colombes 2011 - 2011 • Création de poste Business Control, reportant à la direction financière.
  • Evaluation et renforcement d'une structure de contrôle interne (déploiement d’un calendrier et d’un plan de test).
  • Identification des risques, contrôle du respect des différents processus (construction de check-lists, tests, synthèses et plans d’action).
  • Coordination avec les « process owners » IBM France afin d'aligner les processus d’IBM AS aux normes du groupe IBM.
  • Réalisation de la matrice de séparation des tâches et responsabilités (SOD)
  • Préparation et participation aux audits du groupe.
  • Support au contrôle de gestion dans la mise en place d’indicateurs et outils d’analyse.
  • Analyses diverses sur demande du management
  

• ELIOKEM INC. - SALES MANAGER ASSISTANT

  2007 - 2007 * Realization of a customer satisfaction survey in a B to B environment ;
  * Market study of architectural coatings and opportunities identification on internet

• IBM Global Services - BUSINESS CONTROLLER

  Bois-Colombes Cedex 2007 - 2011 * Creation of Business Controller function, reporting to subsidiary CFO ;
  * Evaluation and reinforcement of an internal control structure (deployment of a testing plan) ;
  * Audits realization on administrative processes and action plans follow-up ;
  * Coordination with process owners to ensure compliance of processes to corporate standards ;
  * Realization and update of separation of duties matrix ;
  * Preparation and participation to corporate audits ,

Formations

• University Paris XI Sud Jean Monnet

  Paris 2007 - 2009 Masters Degree - Corporate finance

Réseau

• Arnaud SERRET

• Benoit BERCHEBRU

• Bernard GOMEZ RUIZ

• Christine CHRISTINE SAVIGNAN (SAVIGNAN)

• Damien MERCIER

• Jean-Christophe CATTEAU

• Perla ZAAROUR

• Romain PEPY

• Serge LARNAC