Mes compétences :
SIP
Microsoft Office
Protocole TCP/IP
ACSE Alcatel OmniPCX Office
ACFE Alctel OmniPCX Enterprise
Microsoft Access
LAN/WAN
Java
Entreprises
SC CREATEL SOLUTIONS SRL
- Telecom System Engineer
2010 - maintenant* Provide all Customer communication during new and existing Customer service
installations.
* Ensure that all service delivery milestones are met. Drive adherence to the prescribed
schedule by working with Engineering, and Sales teams.
* Communicate with the Customer at critical milestones in the Service Delivery cycle.
Make sure that the Customer knows the status of their order and what will happen next
* I install and offer technical support for Alcatel OmniPCX Office, OmniPCX Enterprise and
Alcatel Office 4200 systems to the end customers like: Nestle Romania, Decathlon,
Frigoglass Romania SA, Cupru Min SA, EVW Holding, VPK Packaging, Holzindustrie
Schweighoffer, Avolo Telecom, FCS Global, JLG Medias and many others
* Responsible for technical support service to customer or partner independently or jointly with a
technical support
* On site support in case of major or critical problems that can't be solved by customer or local
subcontractor according to SLA.
* Responsible for handling technical cases on ticket system and keep tracking these problems
during the whole resolving process.
Business or sector Telecommunications
SC WINSTAR BUSINESS COMMUNICATIONS SRL
- Telecom System Engineer
2005 - 2010* Develop full-scale project plans and associated communications documents. ;
* Effectively communicate project expectations to team members and
stakeholders in a timely and clear fashion.
* Estimate the resources and participants needed to achieve project goals.
* Draft and submit budget proposals, and recommend subsequent budget
changes where necessary.
* Where required, negotiate with other department managers for the acquisition of
required personnel from within the company.
* Installing and offering technical support for Alcatel OmniPCX Office and Alcatel
Office
* 4200 systems ;
* Providing technical leadership in technical solution in design and installation. ;
* Providing training sessions for technicians. ;
* Responsible for designing layout and analyzing the implementation stage of the
systems.
* Monitor telecommunication system logs.
* Conduct root cause analysis of failures.
* Responsible for installing telephony hardware as well as perform voice
networking systems and maintain server.
* Upgrading and maintaining operating systems.
Business or sector Telecommunications
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SC WORLD TELECOM NETWORK SRL
- Telecom System Engineer
2001 - 2005* Coordinate, prioritize and support execution of projects and work requests submitted
by customers asking for network solutions
* Communicate with customers and ensure a structured deployment/change
management plan to avoid disruption on operations.
* Work close to Service Desk, IT leaders and Operation's team to ensure everybody is
aware of the changes to be implemented in the environment.
* Install and offer technical support for Alcatel OmniPCX Office (OXO) and Alcatel
