Raymond DEFILIPPI

Raymond Defilippi
raymonddefilippi@hotmail.com













Professional profile

- Experienced in operation and commercial positions with several international air carriers and various travel organizations.

- Skilled fluently trilingual administrator.

- Excellent analyst and in decision making, rigorous but also able to take a creative approach to strategy and development of commercial plans, methodic in follow up on set plans, able to focus and balance at all times, client service and commercial objectives.

- Able to set realistic objectives, to work under pressure as part of a team but independent when necessary.

- Experienced in communication campaigns, use of new technology tools and various industry reservation systems and channels.

- Broad international approach, having lived and worked in France, the UK, North America and widely travelled in the USA, South America, and the Pacific area.

Achievements



Air Liberté : led a commercial team to obtain and surpass set objectives , and an operation team to improve client’ satisfaction and performance in respect to flight schedule. Manage negotiations and follow up compliance to contracts’ terms and performance of various suppliers.

Pan-Am : led and participate in positive commercial results ,year after year, in spite of network reduction and restrictive budget resources due to the carrier’ financial difficulties.

CAA: (Canadian Automobile Association) Set up of the Montreal travel division which was enlarged from 3 to 23 employees, 1 to 4 branches, with revenues over 20 million dollars. Creation and set up of « Touring Magazine ».

Qantas Airways: Named best sales manager for the Americas , 2 years in a row.

IATA : permanent delegate to the « Canadian Agency Investigation Panel » for 7 years.

Pata : founder and president for 4 years of the Quebec chapter of the « Pacific & Asia Travel Association » and organizer for 4 other years of « Patamart », an industry annual mart event which attracted over 500 delegate and visitors from the Pacific area and Canada.

Mes compétences :
International
International Experience
Manager
Sales
Service oriented