As computer enthusiast since my childhood, I try constantly to confront with new challenges to increase my knowledge.
Mes compétences :
Développeur
Maintenance informatique
Entreprises
BGL
- IT Operator
2015 - maintenant- Processing of customer requests and users.
- Incident management in "mainframe environment MVS / zOS" ( Actually emulate with Microfocus )
- Management of incidents with REMEDY.
- 1st level support - Application Availability
- Administration Unix/Windows batch with Autosys
- Monitoring TEC alerts with TIVOLI Sentinel tool
- Availability of systems and supervision of spools, processes and loads discs.
- Patching Unix Server
Fujitsu Technology Solutions
- Consultant IT Junior
Asnières-sur-Seine 2015 - maintenantAs IT consultant, i offering my knowledges to enterprises.
Actually as IT Operator for BGL BNP Paribas :
- Processing of customer requests and users.
- Incident management in "mainframe environment MVS / zOS" ( Actually emulate with Microfocus )
- Management of incidents with REMEDY.
- 1st level support - Application Availability
- Administration Unix/Windows batch with Autosys
- Monitoring TEC alerts with TIVOLI Sentinel tool
- Availability of systems and supervision of spools, processes and loads discs.
- Patching Unix Server
Computer Sciences Corporation
- Operateur IT
2013 - 2015Steering MVS (TWS) and Open (Unix-CFT)
Users call management in a global environment.
Processing of customer requests and users.
Incident management in the mainframe environment MVS / zOS
Management of incidents in USD (Unicenter Service Desk) and REMEDY.
1st level support - Application Availability
Administration unix batch with VTOM.
Monitoring TEC alerts with TIVOLI Sentinel tool
Availability of systems and supervision of spools, processes and loads discs.
VOO
- Opérateur Boutique
2013 - 2013Reception and advice to customers.
Counter sales, understand and analyze a CUCA problem.
Meet up customer demand.
Detect client needs them in order to propose a suitable product
Webhelp
- Technicien Hotliner
2012 - 2012Management of user's calls.
Discovery and resolution of customer problems.
Incident management in Hotware.
Dispatch a technician to the customer.
ISAGRI
- Conseiller Technique Junior
TILLE2012 - 2012Management of user's calls.
Discovery and resolution of customer problems.
Helping clients in their daily use of accounting software.
Incident management.
Collège Montaigne
- Responsable informatique
2011 - 2012Assist staff in discovering computer world.
A computer software park maintenance.
Development of a website for college.
Students computer training
SDIS 60
- Développeur
2009 - 2009Stage de fin d'étude en BTS Informatique de gestion.
Développement d'une application d'aide à la formation des Pompiers de Compiègne.
L'Union
- Maintenance informatique
2008 - 2008Stage de fin de première année en BTS Informatique de Gestion.
Gestion d'un parc informatique composé d'environs 150 ordinateurs.
Maintenance sur place ou à distance sur Mac OS et Windows XP/Serveur.