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Richard HALLADE

HABAY LA NEUVE

En résumé

As computer enthusiast since my childhood, I try constantly to confront with new challenges to increase my knowledge.

Mes compétences :
Développeur
Maintenance informatique

Entreprises

  • BGL - IT Operator

    2015 - maintenant - Processing of customer requests and users.
    - Incident management in "mainframe environment MVS / zOS" ( Actually emulate with Microfocus )
    - Management of incidents with REMEDY.
    - 1st level support - Application Availability
    - Administration Unix/Windows batch with Autosys
    - Monitoring TEC alerts with TIVOLI Sentinel tool
    - Availability of systems and supervision of spools, processes and loads discs.
    - Patching Unix Server

  • Fujitsu Technology Solutions - Consultant IT Junior

    Asnières-sur-Seine 2015 - maintenant As IT consultant, i offering my knowledges to enterprises.

    Actually as IT Operator for BGL BNP Paribas :

    - Processing of customer requests and users.
    - Incident management in "mainframe environment MVS / zOS" ( Actually emulate with Microfocus )
    - Management of incidents with REMEDY.
    - 1st level support - Application Availability
    - Administration Unix/Windows batch with Autosys
    - Monitoring TEC alerts with TIVOLI Sentinel tool
    - Availability of systems and supervision of spools, processes and loads discs.
    - Patching Unix Server

  • Computer Sciences Corporation - Operateur IT

    2013 - 2015 Steering MVS (TWS) and Open (Unix-CFT)

    Users call management in a global environment.
    Processing of customer requests and users.

    Incident management in the mainframe environment MVS / zOS
    Management of incidents in USD (Unicenter Service Desk) and REMEDY.
    1st level support - Application Availability

    Administration unix batch with VTOM.

    Monitoring TEC alerts with TIVOLI Sentinel tool
    Availability of systems and supervision of spools, processes and loads discs.

  • VOO - Opérateur Boutique

    2013 - 2013 Reception and advice to customers.
    Counter sales, understand and analyze a CUCA problem.
    Meet up customer demand.
    Detect client needs them in order to propose a suitable product

  • Webhelp - Technicien Hotliner

    2012 - 2012 Management of user's calls.
    Discovery and resolution of customer problems.
    Incident management in Hotware.
    Dispatch a technician to the customer.

  • ISAGRI - Conseiller Technique Junior

    TILLE 2012 - 2012 Management of user's calls.
    Discovery and resolution of customer problems.
    Helping clients in their daily use of accounting software.
    Incident management.

  • Collège Montaigne - Responsable informatique

    2011 - 2012 Assist staff in discovering computer world.
    A computer software park maintenance.
    Development of a website for college.
    Students computer training

  • SDIS 60 - Développeur

    2009 - 2009 Stage de fin d'étude en BTS Informatique de gestion.

    Développement d'une application d'aide à la formation des Pompiers de Compiègne.

  • L'Union - Maintenance informatique

    2008 - 2008 Stage de fin de première année en BTS Informatique de Gestion.

    Gestion d'un parc informatique composé d'environs 150 ordinateurs.
    Maintenance sur place ou à distance sur Mac OS et Windows XP/Serveur.

Formations

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