Rodriguez KENIA

En résumé

Entreprises

• TMR Holidays From Transat Group - Varadero Customer Service & Sales Representative

  2008 - maintenant TMR is a tour operator selling hotel packages from Canada, mostly from Toronto, Québec City and Montreal
  
  * Customer Service as a priority
  * Quality and hotel reports writing.
  Responsibilities * Filling out incident reports, if anything happens to a client.
  * Organizing my duty times in hotels taking into account the weekly number of guest to assist and in which hotels we have bigger groups.
  * Welcome orientation session for individuals and groups.
  * .Customer Services in hotels and at the airport ;
  * Sales ;

• Cubatur Travel Agency - Trilingual Tour Guide

  2007 - 2008 Cubatur is a Cuban Travel Agency providing representation for foreign Tour Operators; selling hotel packages; offering guided tours through the island.
  * Transfer from and to airport.
  * Tour Sales
  * Tour Guided
  Responsibilities * Increased regional sales from $3 million to $10 million.

• Go Travel Direct - Destination and Customer Service Representative

  2006 - 2007 Go Travel Direct is a tour operator selling hotel packages from Canada, mostly Halifax, Québec, Montreal and Ottawa.
  
  
  * Customer Service as a priority
  * Quality and hotel reports writing.
  Responsibilities * Filling out incident reports, if anything happens to a client.
  * Organizing my duty times in hotels taking into account the weekly number of guest to assist and in which hotels we have bigger groups.
  * Welcome orientation session for individuals and groups.
  * .Customer Services in hotels and at the airport ;
  * Tour Sales ;
  * Airport Duties ( Welcome customers, problem solving) ;

• Soltour Travel Agency - Destination and Customer Service Representative

  2004 - 2006 Soltour is a Spanish Tour Operator sending clients from Portugal and Spain.
  
  * Solving problems in a very quick and efficient way, generally under pressure. ;
  * Customer service tasks.
  * Tour Sales.
  * Accounting.
  * Complain Dealing.
  
  .

• Gaviota Travel Agency - Trilingual Tour Guide

  2003 - 2004 Responsabilities * Tour guidance in Spanish, French, English and Italian Languages.
  * Tour Program Coordination.
  * Airport Duties. ;

• LTI - Vice-Director

  2002 - 2003 Responsabilities * Managing a team of more than 20 employees.
  * Administration tasks.
  * Activities' organization and supervision. ;
  * Evening shows organization and participation if necessary, in different roles. ;

• Sol Sirenas Coral hotel - Various fonctions

  2000 - 2002 Training in hospitality
  
  * Wide knowledge of every hotel department work. ;
  * Administration Tasks. ;
  * Part of the Entertainment Staff for a certain time. ;

• ESTI - Translator

  1999 - 2000 * Translation of official documents for individuals and institutions. ;
  * Interpretation.
  
  .

Formations

• University Of Havana (Havana)

  Havana 1994 - 1999 French Language and Literature, Linguistics
  
  Literary Studies.
  * Modules included:
  * Interpretation Spanish-French, French-Spanish (bilateral, simultaneous, TOAV). ;
  * Translation Courses.
  * Methodology of Teaching.
  * Literary Studies.
  * Linguistics, Lexicology, Stylistics.
  * History of France.
  * French Speakers' countries panorama.
  
  During my university studies I completed two independent

• ESBU Manuel De Jesus (Guaimaro)

  Guaimaro 1991 - 1994 High School Certification

• IPVCE Maximo Gomez Baez (Camaguey)

  Camaguey 1991 - 1994 High School Certification ( bachelor)
  
  Equivalent to a High School Level + 3 years
  Senior High Level School aimed in Sciences and Humanities.
  Entry by attending a certain amount of points in 3
  Different exams.

Réseau

Pas de contact professionnel