Paris
As a member of the delivery team, and over 7+ years of experience, I have gained a reasonable amount of experience in implementing complex projets in EMEA & APAC.
Essential Experience:
An Excellent level of knowledge in the implementation, administration and support of the following products, demonstrated through appropriate qualifications and experience.
Avaya Aura Communication Manager (ACM) 6.x with Call Centre Elite
Avaya Aura System Manager (ASMGR) & Session Manager (ASM) 6.x
Avaya Aura Application Enablement Services (AES) 6.x
Avaya H248 (MG450,MG430)/G650 Media Gateways
Avaya Call Management System (CMS) 17
Avaya Aura Présence Services
Avaya Aura One-x Attendant
Avaya Soft Phones : Avaya one-x communicator, Avaya one-x Agent, Avaya communicator
Avaya IP Phones : 96xx, 16xx, 46xx
An advanced understanding of VoIP network architecture and operations
An advanced experience in the following technical scenarios:
Migrating Avaya solutions from prior versions to newer versions
Migrating from ISDN to SIP trunking
Interconnexion of Avaya Aura solutions with third-party PBX
An advanced level of experience in architecting and delivering medium to large-scale Avaya contact center solutions.
Design and delivery of Telephony Projects
Maintain telephony infrastructure & ensuring smooth running of telephony systems on a day to day basis
Produce documentation of systems
Ability to troubleshoot IP/SIP telephony issues
Ability to organise and work effectively with other project teams and departments.
Interface with other vendors ie Carrier Service providers, 3rd party Vendors
Work with Project Managers to develop project plans and timelines, assist in tracking milestones and supporting
Excellent communications skills and technical knowledge
Understanding of fundamental network principles OSI and TCP/IP model
Willing and able to Travel within EMEA and also Provide after hours and on call support
Training users and Knowledges tranfer
Mes compétences :
Expert en programmation ACD AVAYA
Transferts de compétences
Installation & maintenance des équipements AVAYA
Assistance au démarrage et conseils
Diagnostiquer et traiter les incidents de niveau 3
Animer les réunions et rédiger les comptes rendus
Déployer et paramétrer les téléphones IP AVAYA
Piloter la réalisation et le suivi d’avancement
ACIS Avaya Aura® Communication Manager and CMM
ACSS Avaya Aura® Communication Manager and CMM
ACSS Avaya Call Center Elite
ACSS Avaya Aura® System & Session Manager
Assistance utilisateurs
