2013 - maintenantSince 2017:
Work as STS (Specialist Technical Support) for Case CE in double activity with the
current job. Specialy on Excavator for the French market.
- Answer to field technical problems for technical support.
- Escalate technical issue with PTS.
- Define with the help of the SZM, the quality impovement product according THD
received (weekly).
- Share targeted key actions during TSM Top CE Issues Review.
CONSTRUSTION EQUIPEMENT TRAINER (for New Holland / Case ) / Originator of
CXC / CXD / TLB ST series product
- Perform training course at dealer premise or in training center on EMEA localisation
(FR or EN langage)
- Answer to field technical problems for technical support
- Coordinate training management in full autonomy on EMEA area
- Involved in customer meetings, commercial event for marketing support
- Set up with marketing and sales team, commercial approach and document for event
- Create training document
- Translate training documentation for other country
Barraux Expertise
- Technical expert for insurance compagny
2013 - 2013Work for insurance company for customer's damages on vehicules (automotive / truck /
agricultural and construction equipement)
- Analysing damages of product
- Advice customers for commercial solutions
- Find technical solutions for vehicule repairing
- Controling repairing methods
- Apply cost process for insurance company
- Resolve litigation between customers and dealer
- Perform each mecanical maintenance type (engine rebuilt, gearbox repairing,
suspensions, braking system...)
- Diagnosis investigation (solve technical problem on hydraulics or electrics)
- Receive customer (advice for find the best financial solutions)
- Conflict management (between customers / insurrance company / dealers)
