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Sarah FISCHER

PARIS

Résultats examens 2026

RETROUVEZ GRATUITEMENT Le résultat du bac à Fontenay-sous-BoisLe résultat du brevet à Fontenay-sous-Bois

En résumé

Mes compétences :
Continuous Improvement
Community management
Communication
Customer Service
Coaching
Customer Relationship Management
Back Office
Commodities
Middle Office
Process Improvement
Derivatives

Entreprises

  • Société Générale - Central Customer Relationship Manager

    PARIS 2017 - maintenant • Functional Manager of the CRM community worldwide: Europe, India, Asia and US
    • Animation of the community (50 people): set-up and run of the local and international governances with the CRMs of the business lines
    • Central steering of the transversal tasks: reporting, user survey, annual review of the Service Level Agreements
    • Continuous improvement of the tools and harmonization of the practices: workshops to adapt the tools and processes to the CRMs’ needs, creation of a welcome pack including an e-learning and tools to share best practices
    • Transversal Communications for the internal partners and clients

  • Société Générale - Customer Service Coach for the Back and Middle Offices

    PARIS 2013 - 2017 • Creation and set-up of a coaching program for 400 analysts/managers
    • Coaching extended to India, US, UK and Asia
    • Creation and Animation of individual sessions and group workshops
    • Initiatives linked to client service and communication

  • Société Générale - Operational Manager : Commodities Back Office and Transversal Middle Office

    PARIS 2006 - 2013 • Supervision and development of teams of 6 to 14 people
    • Steering of the activity and process improvement (cost reduction, increase of productivity)

  • Société Générale - Back Office Analyst: Derivatives

    PARIS 2002 - 2006 * Confirmations, Payments and Cash breaks Analyst
    * Training of new joiners
    * Participation in process improvement
    * Regular contact with internal partners and external clients

Formations

  • La Sorbonne

    Paris 1999 - 2001 * Certificat des Cours de la Civilisation Française
    * Diplôme de Français des Affaires
    * Diplôme de Français des Affaires 1er degré (DFA1)

  • University Of Wisconsin-Eau Claire (Eau Claire, Wisconsin Usa)

    Eau Claire, Wisconsin Usa 1995 - 1999 BBA - Bachelor of Business Administration

Réseau

Pas de contact professionnel

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