Sarah FISCHER

En résumé

Entreprises

• Société Générale - Central Customer Relationship Manager

  PARIS 2017 - maintenant • Functional Manager of the CRM community worldwide: Europe, India, Asia and US
  • Animation of the community (50 people): set-up and run of the local and international governances with the CRMs of the business lines
  • Central steering of the transversal tasks: reporting, user survey, annual review of the Service Level Agreements
  • Continuous improvement of the tools and harmonization of the practices: workshops to adapt the tools and processes to the CRMs’ needs, creation of a welcome pack including an e-learning and tools to share best practices
  • Transversal Communications for the internal partners and clients

• Société Générale - Customer Service Coach for the Back and Middle Offices

  PARIS 2013 - 2017 • Creation and set-up of a coaching program for 400 analysts/managers
  • Coaching extended to India, US, UK and Asia
  • Creation and Animation of individual sessions and group workshops
  • Initiatives linked to client service and communication

• Société Générale - Operational Manager : Commodities Back Office and Transversal Middle Office

  PARIS 2006 - 2013 • Supervision and development of teams of 6 to 14 people
  • Steering of the activity and process improvement (cost reduction, increase of productivity)

• Société Générale - Back Office Analyst: Derivatives

  PARIS 2002 - 2006 * Confirmations, Payments and Cash breaks Analyst
  * Training of new joiners
  * Participation in process improvement
  * Regular contact with internal partners and external clients

Formations

• La Sorbonne

  Paris 1999 - 2001 * Certificat des Cours de la Civilisation Française
  * Diplôme de Français des Affaires
  * Diplôme de Français des Affaires 1er degré (DFA1)

• University Of Wisconsin-Eau Claire (Eau Claire, Wisconsin Usa)

  Eau Claire, Wisconsin Usa 1995 - 1999 BBA - Bachelor of Business Administration

Réseau

Pas de contact professionnel