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Sophie MOUNIER

Le Pont de Claix

En résumé

I am graduate student in Master's program in both Northumbria University, in Newcastle and IDRAC - Lyon Business School, in France in order to obtain a double degree.

The first degree aim to gain experience in International Business and the second one is a MSc Business with International Management providing me with knowledge of strategic management in foreign countries.

Dynamic and Challenging, I have the drive to overcome obstacles.

Mes compétences :
Microsoft Excel
Microsoft Word
Lotus Notes
Oracle
Microsoft PowerPoint
Sales Force
Value Stream Mapping
As400

Entreprises

  • Becton Dickinson - Sales & Business Efficiency Leader

    Le Pont de Claix 2017 - maintenant
    Project management from planning to execution– CRM enhancements
    - Improve overall Saleforce.Com (SFDC) tool adoption – reduce administrative load for sales
    - Implement Milller Heiman methodology into SFDC
    > Quotation negotiation
    > Sprint review implementation to follow up development progress
    > User training and roll out
    - Optimize account management and funnel qualification (KPIS creation and sales analysis)
    - Improve sales management process, routines and cross-functional interactions
    - Monitor Pipeline of opportunities
    - Maintain up to date customer value offer and support execution

    Overall Demand & Sales transformation:
    - Analyze “As is” state (Value stream mapping, Impact assessment, Risk analysis)
    - Recommend “To be model” (processes, tools and organization)

  • Becton Dickinson - Business Process Leader - direct report of VP EMEA & North America

    Le Pont de Claix 2015 - 2016 1) Analyse
    Map out the existing Customer demand info-flow (from data mining and sourcing to actionable information) and decision making/escalation processes.
    - Identify existing best practices and opportunities within the organisation (conduct interviews and organize workshop)
    - Align, improve and standardize current practices across EU and US region
    2) Implement
    Create and sustain a fully integrated cross functional end to end demand management process across the organization from the Worldwide Leadership Team and Vice-Presidents levels to the front-miners and ultimate point of actions and customer interactions.
    - Create and Implement a robust demand management process with key milestones identified
    - Adapt the actual organisation to the new process and vision (recommendation & implementation on new reporting line)
    - Assess the IT system which support the demand management process and give recommendation
    - Establish a transition road map for implementation and structure transition

    3) Monitor
    Ensure process is properly execute and support team in the transition phase (change management)

  • Becton Dickinson - Export Customer Service

    Le Pont de Claix 2015 - 2015 • Continuous Improvement Projects :
    --​> Implement electronic archiving
    --​> MTO/MTS project : Demand & Inventory optimisation – Customer relationship
    --​> Standards formalisation
    • Order Management/Customer Care
    • Service Level
    • Customer Satisfaction
    • Revenue Analysis and Forecast accuracy

  • Merck Millipore - Key Account Representative

    Guyancourt 2014 - 2014  Organization of Global Meetings with business partners (Sales - Planning - Product Manager)
     Develop and ensure customers satisfaction's and answer to their needs
     Order processing - Reporting
     Deal with supply issue
     Ensure the link between Sales, Production, Logistic and Customer
     Assist Global Key Account team in implementing and consolidating Global project for Key Accounts

  • Damac - Sales and Marketing Assistant

    2013 - 2013  Research on potential new growth areas
     Identified and qualified prospects
     Created sales points for telemarketing
     Preparation of exhibitions
     Created and updated the website and technical documentation

  • Grenoble Alpes métropole - Marketing Assistant

    2012 - 2012  Developed the social Network
     Organized European meetings
     Created advertisements

  • VFD - Commercial Assistant

    2011 - 2011  Identified target clients researching their suitability through industry databases
     Participated in warm and cold calling
     Organized events (logisitcs; communication; marketing communication aspects)

Formations

  • Newcastle Business School, Northumbria University IBM (Newcastle Upon Tyne)

    Newcastle Upon Tyne 2015 - 2015 Master of Science

  • Hanoi Foreign Trade University (Hanoi)

    Hanoi 2014 - 2014

  • Idrac Lyon

    Lyon 2010 - 2015 Master's degree

  • Lycée Emmanuel Mounier

    Grenoble 2007 - 2010 Baccalaureat with merit

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