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Stéphane BERTON

MADRID

En résumé

Senior project manager with a MBA and broad range of international exposure looking for opportunities in IT sector in the international arena.

Entreprises

  • Axis Corporate / Santander - Consultant / Project Manager

    2009 - maintenant Santander Group: Managed 2 projects aiming at enhancing customer experience with online banking (Tracking and communications) for UK subsidiaries. 1M€ budget.

  • Albia Strategy Consulting - Consultant Manager

    2008 - 2009 KPN: Involved in the operations stream of the start-up of KPN in France (MVNO): Responsible for the Customer Care, Logistic, SIM Cards, Handsets and Payment Methods areas:
    - RFP processes, partners follow-up and coordination, processes definition and implementation
    - Handset portfolio selection and pricing, SIM card content definition,Additional Network Services definition.

    Valuated a West African mobile operator.

    Defined high level MVNO entry strategy in a middle-east country and developed the business model.

    Analyzed MVNO markets in UK and Italy for a prospective investment in those markets

  • France Telecom - Project Manager

    Paris 2004 - 2006 Managed merge between two independent CRM systems (PeopleSoft). Very high visibility project at the heart of FT’s corporate convergence strategy. Never attempted before in the firm. Team of 40. €5M budget.

    Launched and managed CRM (PeopleSoft) for sales force for Dutch subsidiary. Team of 25. €10M expected revenue increase and €3M expected cost savings.

    Designed and delivered turn-key first standardized CRM application to be used in all FT group. Team of 15

  • Orange Group (FT Group) / Deloitte - Consultant

    2003 - 2003 Wrote business case assessing impact of Orange Group CRM. €5.3M savings for €7M global investment.

    Interviewed country heads in Belgium, Denmark, Holland, Poland, Slovakia, and United Kingdom.

  • UNI2 (FT Group) / Accenture - Consultant / Project Manager

    2003 - 2004 Provided technical and management expertise to consultants hired by UNI2 (Accenture).

    Coached and trained Accenture and UNI2 staff on best practices.

    Crisis management. Assembled special task force of six and ensured timely delivery within budget.

  • Orange Denmark (FT Group) - Project Manager

    2002 - 2003 Led 7-people team to implement CRM application. Managed constituencies from over five countries.

  • Orange Netherlands (FT Group) - Consultant CRM

    2001 - 2002 Designed CRM application for Orange NL. Enabled customer retention increase, process automation and significant productivity gains, reducing operating team from 10 to 2 people.

  • France Telecom - Datawarehouse (DWH) and CRM Business Analyst / Project Manager

    Paris 1997 - 2001 Managed numerous DWH and CRM projects leading teams of up to 5 people. Designed DWH applications.

Formations

Pas de formation renseignée

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