Mes compétences :
packaging
customer service
Gestion de la relation client
Service
Entreprises
Cermex
- Service manage
Corcelles-les-Cîteauxmaintenant
VMI mixers
- Service manager
Saint-Hilaire-de-Loulay2016 - maintenant
Cermex Inc
- Service manager
Corcelles-les-Cîteaux2009 - 2016Coordinated the start-up activity between US customers and French headquarters
Be the primary point of contact for all technical customer requests.
Reinforce relationship with customer via phone and/or in-person visits as needed.
Respond to technician’s requests.
Control warranty and installation costs of machine fleet. Ensure that costs/expenses are allocated to the appropriate cost center.
Document relevant communications between customer and Cermex Inc. to effectively respond to any project issues, i.e., claims of production, equipment performance, etc
Coordinate technician’s travel and job scheduling to provide adequate coverage.
VMI
- Resp Service Apres Vente
2008 - 2009Responsable du pole SAV
Cermex Inc
- Customer Service Manager
Corcelles-les-Cîteaux2003 - 2016Coordinated the start-up activity between US customers and French headquarters
Be the primary point of contact for all technical customer requests.
Reinforce relationship with customer via phone and/or in-person visits as needed.
Respond to technician’s requests.
Control warranty and installation costs of machine fleet. Ensure that costs/expenses are allocated to the appropriate cost center.
Document relevant communications between customer and Cermex Inc. to effectively respond to any project issues, i.e., claims of production, equipment performance, etc
Coordinate technician’s travel and job scheduling to provide adequate coverage.