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Stéphane LEGRAND

TORONTO

En résumé

Consultant analyste qualité secteur banque /assurance.
Photographe en freelance.

http://www.stephanelegrand.com

Mes compétences :
HP Quality Center
Microsoft Excel
SDLC
Accessibility Testing
HP QTP
HP Application Lifecycle Management

Entreprises

  • Aviva Insurances Canada - Test Engineer

    2016 - maintenant - Analyze feature requirements to inform, design, document and execute manual test plans.
    - Write and execute functional and non-functional test plans and test cases, for different platforms.
    - Raise errors in a multi-tiered complex environment.
    - Provide detailed reports on bugs and diagnose root causes of issues.
    - Work closely alongside the development team and product management team to resolve all issues as efficiently as possible.
    - Communicate with developers to determine resolution.
    - Work with product team for clarification on requirements and functionality.
    - Contribute to the overall integrity of the software.
    - Create data, tools and environments to support testing.

  • TD Canada Trust - Quality Assurance Analyst

    2014 - maintenant The Quality Assurance team is responsible for managing Business Acceptance Testing of web development initiatives.

    - Maintenance, development and execution of test cases.
    - Participate in testing activities for assigned project initiatives.
    - Execute test scripts within identified time frames, document test results ensuring that the objectives are met and communicate them to the QA Lead.
    - Ensure defects are logged in the defect tracking tool.
    - Completing a combination of data entry, clerical and investigations functions.

    Technical environment: HP Quality Center 10, Microsoft Sharepoint

  • Canadian Imperial Bank of Commerce with the Bagg Group - Foreign Exchange Trading Support Agent

    2013 - 2013 6 months contract with the Bagg Group at CIBC – Foreign Exchange department (Migration from the old to the new FX trading platform)

    - Effectively respond to inquiries of both a product and technical nature received by telephone, fax letter or e-email from internal and external clients regarding the new Foreign Exchange platform.
    - Analyze the client problem or issue, refer to the appropriate recourse material or consult other experts and provides the appropriate solution. This includes opening tickets to communicate and escalate variances with product or delivery channels.
    - Follow up with the client to ensure that their enquiries have been satisfactorily.
    - While taking the customer’s call, clearly document a detailed problem using Siebel call tracking software
    - Identify recurring anomalies or irregularities to determine their frequency cause and recommend potential solutions. Assist in the development if supporting documentation or procedures.

    Technical environment: Microsoft SharePoint (Ticketing, Reporting, Escalations), Microsoft Excel, Oracle Sieble,

  • Cogiteam - Ingénieur Commercial

    PARIS 8 2011 - 2012 COGITEAM est une société de conseil et de services spécialisée dans les domaines suivants :

    - Conseil et Assistance à Maîtrise d'Ouvrage
    - Homologation/Qualification
    - Ingénierie Informatique

    COGITEAM regroupe une soixantaine de consultants intervenant auprès de ses clients Grands Comptes.

    Mes missions réalisées :

    - Prospection de nouveaux comptes
    - Recrutement de consultants
    - Préparation technique/fonctionnelle/RH pour les entretiens clients
    - Analyse des attentes des consultants/clients
    - Négociation/gestion des contrats
    - Suivi des prestations
    - Adaptation aux évolutions des besoins du client

    http://www.cogiteam.fr

    50 Rue de Miromesnil
    75 008 Paris

  • Empruntis.com - Conseiller clientèle

    Saint Denis Cedex 2010 - 2011 Contrat de professionnalisation via la licence professionnelle :

    - Phoning
    - Tarifcation
    - Vente de contrats
    - Gestion de projet

    http://www.empruntis.com

    4 Allée de Seine
    93 285 Saint-Denis

  • Agence AXA Guillemette - Commercial

    2008 - 2010 Contrat d'apprentissage via le BTS :

    - Vente de contrats
    - Gestion des sinistres
    - Gestion des partenariats de courtage
    - Mise à jour du portefeuille
    - Mise en place d'actions commerciales (Multi-équiper le client)
    - Cross selling (Vente de produits bancaires)

    http://www2.axa.fr/guillemette.villedieulespoeles/Accueil.aspx

    4 Rue Jules Tetrel
    50 800 Villedieu Les Poëles

Formations

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