2007 - maintenant•Managing multiple deployment and development projects for internal and external clients/accounts.
•Direct and control all project activities performed within the framework of each project statement of work: planning & coordinating tasks and allocating resources, risk management, issues management and time management.
•Manage and continuously improve the implementation processes by making customer satisfaction a priority.
•Define the project’s scope, authorizing work, controlling implementation budget, and monitoring progress.
•Collaborate with other FT departments in order to meet the Company’s financial objectives.
MDS Pharma Services
- Global Project Manager
2006 - 2007•Managing multiple clinical trial projects and major clients/accounts.
•Managing scientific, financial, legal/contractual and business related activities for global/multi-site and cross-functional studies at different stages of the drug development process in collaboration with Business Development, Operations and the Legal Department
•Responsible for scheduling, tracking and managing all aspects of a project including the financial milestones set by the client.
•Coordinating the availability of protocols, analytical methods, dosing dates and clinical resources
•Analyzing requirements, solutions and priorities for projects and monitoring progress.
•Acting as the primary contact for all assigned clients
•Ensuring timely responses to client inquiries requests and follow-up actions.
•Organizing pre-study meetings, regular update teleconferences and close-out visits.
MDS Pharma Services
- Call Center Supervisor
2003 - 2006•Managing/overseeing 20 employees (8 of which were direct reports) to ensure the smooth and timely recruitment of clinical studies as per study protocols.
•Assistant/backup to Participant Recruiting Manager.
•SOP and Staff Record Custodian.
•Scheduling of staff and timesheet approvals.
•Training and evaluating staff on accurate recruitment and of participant check-ins.
•Maintaining/updating the statistical records for the department.
•Scheduling/coordinating screening appointments with available MDs.
•Responsible of all Advertising for recruiting participants
MDS Pharma Services
- Call Center Coordinator
2001 - 2003•Using protocols, ICFs, Specification sheets and Time and Event Schedules to put together explanation of studies in layman terms for proper recruitment.
•Providing training to new employees on archiving, check-ins and any other duties as required.
•Acting as a liaison between various departments.
Phoenix International (currently MDS Pharma Services)
- Study Participant Representative
1998 - 2001•Performing telephone functions by providing information about current clinical studies and project specific information and eligibility checks with potential participants.
•Conducting telephone interviews and creating a participant registration in the recruiting database.
•Coordinating all matters relating to the check-in of Study Participants in the recruitment process
