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Susanne PICHE

RENNES

En résumé

Mes compétences :
Business
Business Analysis
ITIL
Manager
Microsoft Project
PROGRAMME
Programme Manager
Quality
quality training
SdF
Training

Entreprises

  • ISEG (Nantes, France) - Instructror - Project Management

    2011 - maintenant Instructor (Two separate terms), 20 students; all native French speakers
    • Authored and taught Project Management Fundamentals and Expatriate Advice for Living Abroad courses in English.

  • SFR (Rennes, France) - Programme Manager

    2011 - maintenant Directed and coordinated deliverables, testing defect resolution, and reporting.Managed external suppliers in Rennes and India.

  • Mobistar (Brussels, Belgium) - Business Analyst

    2010 - 2010 Spearheaded client workshops to define business requirements, as part of an international team tasked with the Comverse 3.5 CRM system implementation.

  • Vodafone Group - Content Services (London, UK) - Programme Manager

    2008 - 2010 1) Improved processes and communications in a culturally diverse and geographically dispersed team of product managers and marketing experts charged with the development of the content services portfolio for global implementation. (Team facilitated the creation of new propositions and their translation into a product vision following a normal product life-cycle).
    2) Turned around team’s image within the organization; improved teamwork, communication, and issue resolution.
    3) Conceptualized and implemented new procedures for reporting, escalation, product demonstrations, new hire practices, and internal issue resolution.
    Team locations: London and Dusseldorf
    Team cultural background : British, Spanish, Portugese, Italian, Australian, American and German.

  • AT&T Wireless Group (Seattle, USA) - Project Manager

    1999 - 2006 1) IT Security - Managed on-time and within budget development of a BI system designed to measure IT security posture.
    2) IT Security - Successfully led efforts to pass internal and external Sarbanes Oxley audits.
    3) Service Desk/ITIL - Spearheaded and drove tremendous data improvements through collaboration with technical owners, design and implementation of a quality control process, and process efficiency; increased incident management data integrity by more than 75%.
    4) SDF and Cognos/Informatica Business Intelligence system deployment - Authored enterprise-level metrics requirements and ensured quality control and compliance of deployment; passed all quality gates.
    5) Authored user guide, administrator guide, test plan, and online help for an enterprise configuration management application

  • SR Piche Training & Consulting (Victoria, Canada) - Owner

    1997 - 1999 1) Managed communications and training project as part of a 15 million dollar CDN GIS consulting project at the Ministry of Forests in British Columbia; developed evaluation criteria and analyzed training manuals; managed external supplier and launched training across all Ministry sites; coordinated with 5 project teams to ensure projects were in synch; developed communications and reporting disseminated to Ministry employees.
    2) Designed and taught custom training courses for small businesses including the British Columbia Nurses Association.

  • ESRI Canada - Product Coordinator and Technical Writer

    1996 - 1997 1) Developed installation and end user guides.
    2) Produced French and English PR material and developed modern logo and packaging.

Formations

  • Lake Superior State University LSSU (Sault Sainte Marie)

    Sault Sainte Marie 1992 - 1994 MBA

    Business and marketing - International business
    Minor in marketing

  • University Of Windsor (Windsor, Ontario)

    Windsor, Ontario 1988 - 1992 Bachelor of Science

    Science - Degree was in Science, Technology and Society. Minored in French

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