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Thierry HAQUIN

Sophia Antipolis

En résumé

• Change management
• Process improvement, Lean six sigma methodology
• Project management, PMP® methodology
• Outsourcing

Mes compétences :
Project management
Change management

Entreprises

  • Amadeus - Change manager

    Sophia Antipolis 2009 - maintenant Responsible for optimizing business processes that activate functionalities of the Amadeus booking system for customers.The change program focused on 4 different processes that involved several teams in various locations throughout the world.
    In addition to apply the lean six sigma methodology:
    - stakeholders were involved in brainstorming to define and select improving solutions compliant to company’s objectives and strategy.
    - business cases were defined and approved by senior managers and the sponsoring director
    - requirements of the improving projects were transmitted to team leaders
    - improving projects were controlled and their progress reported to managers and sponsor

    Improving solutions resulted in
    - process redesigns (with ARIS tool)
    - task automations
    - increases of the customer support efficiency and quality by
    o developing a worldwide community of technical specialists
    o facilitating the delivery of consultancy
    o enhancing the documentation and building a shared knowledge repository

  • Texas Instruments - Project Manager

    Villeneuve-Loubet 2005 - 2009 Process redesign
    In charge to outsource activities to Morocco and Bulgaria.

    Team Management
    Responsible for building and managing a team of 8 engineers in Morocco to develop technical manuals and ensure a customer support.

    Project Management
    Responsible for building a 2500-page technical document from hardware specifications. This technical manual helps customers to develop their own low level software on Texas Instruments’ microprocessors.

Formations

Pas de formation renseignée

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