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Orange Group, Paris
- Vice-President Product Marketing Europe (Technocentre)
2012 - maintenant
* Responsible for the product strategy, ressource allocation and arbitration within Europe region (UK, SP, PL, BE, RO, SK, MD, AM, DomRep)
* End-to-End responsible for the delivery of all mobile, fixed and convergent Technocentre products for the Europe region (Voice + Messaging, Routers + Settop Boxes incl. Support Tools and Applications, Mobile Applications, Network Services, TV + Mediacenter)
* Chairman of the Europe Product Board
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France Telecom
- Vice-President Portal Product Line
2006 - 2011
• Achieved 25% annual online service revenue growth through a combination of new service introduction and stimulating interaction between existing services
• Achieved > 30% reduction of service delivery cost (period 2008-2010) through portfolio and process streamlining as well as through outsourcing measures
• Successful management of international team comprising 60 FTE marketing and 250 FTE technical resources (RD, Technical Implementation) with internet, mobile and TV skills located in France, UK and Switzerland with lower than average staff turnover
• Chairman of unified product delivery governance for New Growth Business area (process deployment and improvement, gating, business reviews)
• Successful deployment of 100 new products and evolutions annually on the EU-8 country footprint (FR, UK, SP, PL, CH, BE, RO, SK) and AMEA
• Introduction and leverage common API framework supporting partnerships/offering with Tier-1 players as Nokia, Microsoft, Yahoo for joint services based on identity federation, on/off-bill payment, profiling and service APIs
• Integration of over 500 Tier-2 partner services annually on common API framework (E-Mail, Mobile Push Mail, Instant Messaging, Addressbook, SMS/MMS, Social Aggregation + Sharing, Social Alerting, Backup + Storage, ADSL Access Kits, Mobile Applications, WebApps and Widgets)
• Responsible for positioning and growth of Personal Cloud product allowing residential customers to access photos, music, video and documents through Web, Mobile and TV from anywhere
• Extended significantly unified customer insight by implementing unified tracking covering eshop and ecare sites, web and mobile portals and services as well as mobile applications
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Orange Group, London
- Vice-President Multimedia Product House
2002 - 2005
• Establishment of technical delivery and operations strategy for mobile multimedia services within Orange Group with attached governance to handle multi-project / multi-country delivery
• Management and optimisation of mobile multimedia service portfolio comprising about 80 consumer and enterprise services including communication services (mail, pim, chat, instant messaging), entertainment services (ringback tones, streaming audio and video, ringtone/logo/wallpaper download), portals, content adaptation and device management, enterprise services (communication services, mobile homepage, application connectors) and respective enablers (provisioning, sign-on, reporting)
• Reorganisation of global mobile device validation activities and regrouping of relevant local teams into group teams; completion of full process reorganisation comprising internal and external validation labs
• Creation and management of international technical team of about 120 FTE
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Orange Communications SA, Lausanne
- Chief Development Officer / Chief Commercial Officer
1998 - 2002
• Overall responsibility for 1bn gross revenue of all business lines (B2C and B2B)
• Outperforming EBITDA, Customer Satisfaction and division Opex targets in 2001
• Outperforming EBITDA, Revenue, Customer Satisfaction and division Opex for H1/2002
• Introduction of competitive multi-channel sales strategies, intensive customer development programmes for value added services, innovative loyalty and retention programmes and continuous improvements in customer care through training and system improvement
• Recruiting and Management of strategy, product development, communications, sales and customer care teams comprising around 800 FTE
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Theron Business Consulting, Munich
- Engagement Manager
1996 - 1998
• Leadership to implement National Roaming agreements to allow new entrants to share mobile networks of incumbents
• Leadership in creation and management of environmental taskforce (15 FTE) to address negative perception antenna emissions in the field
• Leadership in various GSM and 3G bid management processes
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Universität Bern
- Research Assistant
1989 - 1996
