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Thomas ZAEPFFEL

Paris

En résumé

Mes compétences :
Dynamic Host Control protocol
Domain Name Server Protocol
technical support
outsourcing management
operational monitoring
maintenance of communication infrastructure and IT
hardware maintenance
Web Services
Scheduler administration
Project management
People Management
Manage the domain
Human Resources Planning
Ensure incident handling
Commercial support
Audit

Entreprises

  • Orange - HEAD OF DEPARTMENT

    Paris 2015 - 2016 HEAD OF DEPARTMENT E4S « EXPLOITATION SERVEURS, STOCKAGE, SAUVEGARDES ET SERVICES COMMUNS D’INFRASTRUCTURE »
    My goal is to ensure animating the E4S Department, leading 5 technical teams & managers (102p.) and be accountable of the Department goals and results.
    The Department includes the following teams:
    - « Méthodes et performances »
    - « Services Communs d’Infrastructure »
    - « Stockage, sauvegardes et archivage »
    - « Expertise et Exploitation Système » in charge of the management of OS servers hosted in Internet infrastructure.
    - « Infrastructures virtualisées et Expertise système » in charge of management and support of VMware infrastructure (clusters, 1500 ESX and ecosystem applications 20000VMs).

  • Orange - IT MANAGER

    Paris 2008 - maintenant IT MANAGER - INFORMATION SYSTEM ACCESSES
    My goal is to ensure animating a team of experts, deployment, operation, maintenance of communication infrastructure and IT access services for Orange Group, and ensure proper operation.
    Some details inherent to my job :
    - Manage the domain (19p. in 02/2008, 36p. in February 2016, 5 technical teams),
    - Accountable for building, leading and coaching the team of engineers, technical area leaders,
    - Accountable for outsourcing management (14p.),
    - Ensure incident handling in accordance with the IT division objectives and SLAs,
    - Accountable of operational performance,
    - Work closely with other ORANGE entities (Build, Project management) together on strategic direction,
    - Lead of technical discussions and initiatives across domains.
    Technical Scope - 1200 servers, DNS & DHCP services (Alcatel Lucent Vital QIP, 300000 DNS objects, 100000 DHCP endusers), Proxys (Bluecoat - 85000 users).

  • Orange - OPERATION QUALITY MANAGER

    Paris 2002 - 2008 I harmonized and standardized the department working methods, elaborated and analysed the results boards.
    I had to stood in for the department manager during his absences (managing 20 p.), lead technical area and deploy efficient working methods.
    - Feb. 2005 – Feb. 2008 : ORANGE Corp. IP services (DNS/DHCP/PROXY) technical team leader – (5p).
    - Mar. 2004 – Feb. 2008 : ORANGE Corp. DNS/DHCP technical team leader – (4p.).
    - Dec. 2002 – Jul. 2003 : Single Sign On infrastructure technical team leader – (3p.,60000 end-users, 70 servers).

  • Capgemini - Technical Manager

    SURESNES 1999 - 2002 I managed 35p. from the CGEY East Agency and ensure:
    - Commercial support :
    o High level customer request qualification,
    o Technical solution drafting,
    o Managing the start of the project.
    - Delivery quality responsibility :
    o Team driving, Human Resources Planning
    - People Management :
    o Recruitment,
    o Build of training courses.

Formations

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