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Véronique ROESER

Paris

En résumé

Mes compétences :
Space planning
Technical Support
Different skills
Sales administration
SAP
Order management
Order Processing
Microsoft Office
Management

Entreprises

  • Steelcase - TEAM LEADER - CUSTOMER SERVICE

    Paris 2013 - 2015 Steelcase Intl., Schiltigheim, France - Office furniture and space planning
    Manage new built team of 5 with different skills serving the UK & Ireland dealer network:
    Order management, customized solutions and after sales
    Ensure good customer service and communication is delivered for UK & Irish market
  • Steelcase - TEAM LEADER

    Paris 2012 - 2013 Steelcase Intl., Schiltigheim, France - Office furniture and space planning
    Manage team of 5 Technical Support reps for French, UK & Ireland and Swiss markets
    Monitor and prioritze tasks and workload within the team
    Work with counterpart team in Germany for best practice exchange
  • Steelcase - TECHNICAL SUPPORT REP.

    Paris 2008 - 2012 Steelcase Intl., Schiltigheim, France - Office furniture and space planning
    Find suiting technical solutions to the dealer's specific customized furniture requests and issue quotation
  • FROMI - TRILINGUAL SALES & MANAGEMENT ASSISTANT

    Rungis 2003 - 2008 Kehl, Germany - Cheese specialties distributor
    Sales support and customer service (Germany, Switzerland, Austria, Eastern Europe)
  • Thur Metall AG, Switzerland - Sales support France & French speaking Switzerland

    2001 - 2002 TRILINGUAL EXPORT ASSISTANT GERMAN/ENGLISH
    Engwilen, Switzerland - Industrial furniture production
    Quotation, customer service for dealer network in France, technical support
  • ALSACE WILLM WINERY - BRAND DEVELOPMENT MANAGER

    2001 - 2001 Monsieur Touton Selection Ltd, New York, NY, USA - Importer and distributor of French wine
    Support to sales force, development of wine sales, wine tasting organization, wine promotion in POS.
  • Alsace Willm - Wine Producer

    2000 - 2000 TRILINGUAL SALES ASSISTANT GERMAN/ENGLISH
    Alsace Willm SA - 67140 Barr, France - Producer of fine
    Sales administration and interface with agents on the French market / order processing and invoicing

Formations

  • AFPA

    Strasbourg 1999 - 2000 Technicien en ADV et commerce international

    Professional Training - Export Sales Adminitstration
    AFPA - Association pour la Formation Professionnelle des Adultes -
    Learning about the international environment of companies, organisation of import and export operations
  • Voice & Script International

    Londres 1998 - 1999 Organizing voice-over recording sessions, subtitling, phone reception of clients, answering enquiries
  • Marc Bloch University

    Strasbourg 1995 - 1999 Bachelors Degree / Licence

    Langes Etrangères Appliquées - Anglais/Allemand

Réseau

Pas de contact professionnel

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