Véronique ROESER

En résumé

Entreprises

• Steelcase - TEAM LEADER - CUSTOMER SERVICE

  Paris 2013 - 2015 Steelcase Intl., Schiltigheim, France - Office furniture and space planning
  Manage new built team of 5 with different skills serving the UK & Ireland dealer network:
  Order management, customized solutions and after sales
  Ensure good customer service and communication is delivered for UK & Irish market

• Steelcase - TEAM LEADER

  Paris 2012 - 2013 Steelcase Intl., Schiltigheim, France - Office furniture and space planning
  Manage team of 5 Technical Support reps for French, UK & Ireland and Swiss markets
  Monitor and prioritze tasks and workload within the team
  Work with counterpart team in Germany for best practice exchange

• Steelcase - TECHNICAL SUPPORT REP.

  Paris 2008 - 2012 Steelcase Intl., Schiltigheim, France - Office furniture and space planning
  Find suiting technical solutions to the dealer's specific customized furniture requests and issue quotation

• FROMI - TRILINGUAL SALES & MANAGEMENT ASSISTANT

  Rungis 2003 - 2008 Kehl, Germany - Cheese specialties distributor
  Sales support and customer service (Germany, Switzerland, Austria, Eastern Europe)

• Thur Metall AG, Switzerland - Sales support France & French speaking Switzerland

  2001 - 2002 TRILINGUAL EXPORT ASSISTANT GERMAN/ENGLISH
  Engwilen, Switzerland - Industrial furniture production
  Quotation, customer service for dealer network in France, technical support

• ALSACE WILLM WINERY - BRAND DEVELOPMENT MANAGER

  2001 - 2001 Monsieur Touton Selection Ltd, New York, NY, USA - Importer and distributor of French wine
  Support to sales force, development of wine sales, wine tasting organization, wine promotion in POS.

• Alsace Willm - Wine Producer

  2000 - 2000 TRILINGUAL SALES ASSISTANT GERMAN/ENGLISH
  Alsace Willm SA - 67140 Barr, France - Producer of fine
  Sales administration and interface with agents on the French market / order processing and invoicing

Formations

• AFPA

  Strasbourg 1999 - 2000 Technicien en ADV et commerce international
  
  Professional Training - Export Sales Adminitstration
  AFPA - Association pour la Formation Professionnelle des Adultes -
  Learning about the international environment of companies, organisation of import and export operations

• Voice & Script International

  Londres 1998 - 1999 Organizing voice-over recording sessions, subtitling, phone reception of clients, answering enquiries

• Marc Bloch University

  Strasbourg 1995 - 1999 Bachelors Degree / Licence
  
  Langes Etrangères Appliquées - Anglais/Allemand

Réseau

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