Vincent BAROUX

En résumé

Entreprises

• Microsoft - Business Services Manager

  Issy-les-Moulineaux. 2014 - maintenant Business Unit management for Small and Midmarket Solutions and Partners territory.
  - Customer & employee satisfaction management.
  - Services (Support & Consulting) Profit Center business management.
  - IT, Cloud and mobility strategy management for CIOs.
  - Sales drive (pipeline management, Board Review and Close plan management).
  - Drive innovation to achieve ambitious goals.
  - Drive Operational Excellence to garantee seemless and efficient delivery.
  - Team's Management of Technical Account Managers (TAM), Service Delivery Manager (SDM) & Engagement Manager (EM).

• Microsoft - Cloud & Security Escalation Manager for Europe, Middle East and Africa

  Issy-les-Moulineaux. 2010 - maintenant Define the support strategy to best support our Premier Build, own and drive action plan to recover business situation and manage changes.
  
  Achieve high level of customer satisfaction.
  
  Provide EMEA cross-regions management and coordination with corporate product groups in US, India and China to insure consistant support experience on BPOS and Office 365.
  
  My responsabilities are Quality Of Service, Finance, and People and crisis management.
  
  Promotion & Sale of support services to IT Director profile by building, marketing and presenting support offers to customers (face to face, one to one or one to many meetings).

• Microsoft - EMEA Database Business & Escalation Manager

  Issy-les-Moulineaux. 2004 - 2010 Directed a European Services Team on SQL Server,
  
  Lead operations and strategic direction; define the support strategy and the execution plan with full responsibility for EMEA Support business.
  
  Accountable to achieve high level of customer satisfaction.
  Provide EMEA cross-region management (all WE countries) and coordination with corporate product groups in US, India and China (Seattle, Texas, Charlotte, Bagalor, Hyderabad, Shanghai).
  
  Direct management for EMEA Support Escalation Team (Senior Engineer across 27 EMEA countries). My responsabilities are Quality Of Service, Finance, and People and crisis management.
  
  Promotion & Sale of support services to IT Director profile.
  
  Delivered worldwide management trainings to senior managers.

• ARES - Business Unit Manager

  Montreuil 1998 - 2004 Business Manager (3M€ - 25 peoples)
  
  Accountable to grow the business revenue (3M€), increase margins against objectives and manage partnership with customers and editors.
  Success have been multiple: Recovering of slowing down businesses, Extend partners/customers portfolio, Developing packages offering, reaching 95% contract renewals.exceeding sales objectives each year
  
  Commercial representation in front of CIOs/Buyers to negotiate customers & partners contracts.
  
  Project manager for international IT projects (France, Spain, Italy, and North Africa) with Hewlett Packard (HP-UX/Linux support, HP Openview Support, HP9000/3000 Hardware support).
  Other references are ROC Software, Solution Soft, Symentec/Veritas, EMC, IBM (AIX), Sun (Solaris), Microsoft (Office, Backoffice products)
  
  Developed and implemented policies and procedures to guarantee standardised services.

• Secretariat of his highness the Aga Khan - System & Network Administrator

  1997 - 1998 VIP IT services provider.
  - Aga Khan Family
  - VIP Guests
  - Local workers
  
  IT & Network administration of a 200+ user network.
  - Network shares on NT
  - Win95/98/NT Installation & troubleshooting

Formations

Pas de formation renseignée