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Virginia Anne POTRATZ

Paris

En résumé

There is no greater reward in life than the one you receive from helping others succeed through education and training. As English has become the mutual language of the world, it is more crucial now than ever for non-native speakers to join in the global conversation especially in the hospitality industry. I am devoted and driven to provide not only the language skills but the essential guest service training in the hospitality industry and beyond.

As the owner of VP Full-Service, Hospitality and English education, I would have never thought I could have discovered an exhilarating career and uncover a gratifying passion for education. Through my 10 years of experience in the hospitality industry, from restaurant service to event management, I am bringing my knowledge and innovation to provide guest service coaching abroad along with English language skills.

I developed VP Full-Service in order to help others in the U.S. and abroad, continue to evolve in their career. I quickly discovered the demand for new and motivating guest service and language programs I have written all of our programs to meet personalized needs for hospitality, business and individual learners. Currently based in Paris, I received my certification as a qualified TEFL (Teaching English as a Foreign Language) to advance my teaching proficiency. Shortly after, I revealed a colossal affection for teaching and helping others further their education for a brighter future. I am enthusiastic about bringing my experiences to the hospitality industry, enterprises, students and children.

VP Full-Service, is committed to providing the most contemporary skills and expertise vital for learners to participate in the global conversation. All of our professors are native speakers and each one of our programs are designed to help learners reach their goals. No matter what your journey is, we are here to help you accomplish your goals and achieve your dreams!

Mes compétences :
Assistance client
Tourisme
Hôtellerie
Sales
Marketing
Gestion hôtelière

Entreprises

  • VP France - CEO and Founder

    Paris 2014 - maintenant In a rapidly changing world, there is no better time than now to expose the world of English around the world. As English has become the global mutual language, VP France is dedicated to assisting children, businesses and individuals from around the world join the global conversation. We are committed to providing real life experiences and language training that is used in everyday conversations from babies to 100 years old. We specialize in children's programs and events which focus on exposing the world kids to American culture, language and learning as if they were in an American classroom, anywhere on the planet. We strive to help children and adults explore their American English language skills in order accomplish their goals and aspirations in an inspirational environment.

    •Direct, lead and manage entire organization and team to ensure highest level of American English education
    •Design and create all company educational programs for business, individuals and children
    •Compose, develop and supervise all marketing, website and promotional materials
    •Administer and handle all company budgets and accountancy
    •Instruct group and individual classes in a professional and educational environment
    •Facilitate and guide business and hospitality professionals, adults and children
    •Coach individual career, interview and presentation pronunciation preparation
    •Translate and advise CV and Letter of Motivation Translation for individuals and hospitality students
    •Head organizer of company events and Meetup group "English & Cocktails"
  • TEFL Certified Professor - ESL Instructor

    2014 - maintenant As English has become the mutual language of the world, it more crucial now than ever to provide non-native speakers with excellent ESL education. I ensure to design lessons plans that meet individual needs and goals. Whether you are preparing for an important presentation, increasing your business language skills or getting ready for the journey of your dreams, you can ensure to receive only the highest level of American-English language education.

    •Provide the highest level of ESL (English as a Second Language) education; ages 6-60 years old.
    •Instruct group and individual classes in a professional and educational environment
    •Train and guide one-to-one tutorials to business and hospitality professionals, adults and children
    •Coach individual career, interview and presentation pronunciation preparation
    • Translate and advise proofreading, CV and Letter of Motivation Translation for business individuals and hospitality students
    •Design and create original programs for groups and individuals learners; adults and children
  • Warwick International Hotels - Catering Sales Manager

    2011 - 2014 •Responsible for corporate catering sales for 224 Room hotel-10,522 sq. ft of meeting space
    •Sold meeting space and room blocks for corporate markets
    •Attended and organized weekly networking events to solicit new clients
    •Increased catering revenue by 31% year over year
    •Designed and worked with chefs on 2013 catering and off-premise menus
    •Managed banquet captains and staff for individual social and corporate event
  • Ramada Plaza Denver - Catering Sales Manager

    2010 - 2011 •Proactively solicited potential business in the group and SMERF markets
    •Analyzed potential client needs and concerns to qualify business
    •Negotiated group and event space rates in order to create contracts
    •Produced sales and marketing materials in order to create hotel awareness
    •Managed staff and coordination of each event
    •Managed all revenue and billing transactions associated with event and group room reservations
  • Table 31 - Assistant General Manager

    2009 - 2010 •Assisted with all management duties while creating top line revenue for $7 million restaurant
    •Created scheduling, training manuals and procedures for front of the house staff of 35
    •Assisted general manager with inventory and product variances
    •Managed banquet staff and events when needed
    •Handled restaurant daily sales and assisted with front of the house payroll using Dinerware hospitality systems
    •Responsible for closing restaurant nightly
  • Courtyard by Marriott Philadelphia Downtown - Events Manager & Environmental representative

    2008 - 2009 Events Manager
    •Detailed, coordinated and executed corporate and social events up to 300 guests
    •Increased event sales with advanced menus, beverages, décor and hotel suites
    •Managed and worked with specific client and event budgets
    •Assisted sales department with marketing hotel events and services
    •Monitored hotel room reservations and blocks associated with event
    •Managed banquet captains, servers, kitchen staff and coordinators through event process
    •Controlled all billing transactions and collected necessary funds for every event

    Environmental representative
    •Created and developed programs to focus on environmental practices
    •Organized bi-weekly meetings with members to develop new environmental processes
    •Replaced paper items in several departments with reusable products
    •Organized meetings with top executives to bring in new recycling agendas
    •Attended off site community meetings as environmental representative for the hotel
  • San Diego Marriot Del Mar - Sales and Events Coordinator

    2004 - 2008 •Increased department sales by 51% year over year
    •Developed and created client contracts; negotiated sales minimums
    •Produced all sales and marketing collateral materials and web content for event space
    •Detailed, coordinated and executed all corporate and social events up to 350 guests
    •Created banquet event orders to meet and work directly with all hotel departments to ensure flawless event execution
    •Controlled all event billing transactions and deposits

Formations

  • National University (Etas-Unis)

    Etas-Unis 2004 - 2006 B.A., Business Management

Réseau

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