Menu

Xavier BOULIN

Suresnes

En résumé

My role is to help in transforming companies, to lead the change and manage (digital) projects.
Change management applies in areas like:
- Business efficiency projects
- New tools and solutions
- Company restructuration
My experience, in both technical and management, allows me the understanding of the Enterprise globally (strategy, collaterals, international dimension) to enhance processes for stronger governance.

Mes compétences :
Customer Relationship Management
Team Management
Cross functional coordination
Vendor contract management
Operations Management
IT liaison
Customer Management
Change Management
Digital Business Transformation
Gestion de projets internationaux

Entreprises

  • Lexmark - Sales and Marketing Projects Manager

    Suresnes 2008 - 2016 • Lead the Change for Company transformation with appropriate communication
    • Lead End To End process optimization in a changing environment
    • Deploy 3 Front Office app’s, CRM (Customer Relationship Mgt - Salesforce & Dealmaker), CPQ (Customize, Price& Quote - BigMachines) & PRM (Partner Relationship Mgt Web portal) to move European sales from traditional to best in class processes
    • Lead a project to define and propose an End To End Business Reporting Dashboard solution with added value views for Decision Makers
    • Manage 4 departments, locally and remotely, 4 managers 29 collaborators

    Achievements
    • Managed and coordinated multicultural and distributed teams, Sales and Marketing (in both central and countries organizations), Business Analysts, Customer Service, IT development and Consultants
    • Front-Office applications launched according to initial roadmap, 600 Sales Reps from 29 countries trained and supported post go-live
    • Systematic “Monday Morning Meeting” to pass key messages on CRM to EMEA Business Sales Directors with the aim to increase usage and get sales benefits
    • A reporting dashboard designed and implemented for business decisions including KPIs and CRM data integrated to the DW to “close the loop” for optimal analytics

  • Lexmark - Customer Management Center - Project Manager

    Suresnes 2006 - 2008 • Centralize countries order management operations
    • Re-engineer all back-office processes
    • Reduce Opex

    Achievements
    • 13 countries related activities have been transferred to Geneva office where a team of 120 hired employees has been setup
    • Customer Management processes have been grouped into two categories
    • Delocalization of repetitive tasks to a low cost geography and transfer of Customer facing activities to a low cost European country

  • Lexmark - Customer Management Manager - OEM Accounts

    Suresnes 2002 - 2006 • Manage the International and OEM Accounts portfolio
    • Execute and support processes from the order taking until the cash collection
    • Improve process execution quality for Customer satisfaction

    Achievements
    • Growth of OEM Business, new Sell Buy Back processes setup with Latin America
    • Accounts Receivables delinquency has been reduced according to target
    • Future Customer Operations project decided based on over achieved performances

  • Lexmark - Supply Chain Performance Manager

    Suresnes 2001 - 2001 Design a set of KPIs and Metrics for global operations execution visibility and decisions,
    Supply Chain, Manufacturing components Procurement, Operations and Logistic scope

  • Lexmark - Logistic Project Manager

    Suresnes 1999 - 2000 Transfer of the European distribution platform from France to Benelux

  • Lexmark - Plant Operations Manager

    Suresnes 1995 - 1999 Setup of a new printers assembly line in Slovakia (250 operators - 3 shifts), equipment's
    investments, Products and Quality Engineering, Vendor contract management

  • Lexmark - New Products Announcement – EMEA Management

    Suresnes 1994 - 1995 Marketing and products development coordination for new products launch

  • Lexmark - Sub-Contracted Operations Manager

    Suresnes 1991 - 1993 Vendor contract management, Engineering, Production and Product Quality

  • IBM - Engineering and Production Manager

    Bois-Colombes 1984 - 1991 Engineering, investments and operations management on an automated assembly line

Formations

Réseau

Pas de contact professionnel

Annuaire des membres :