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Xuan Amandine HO

Dublin

En résumé

Mes compétences :
Time management
Problem solving
Responsible for the gas station quality
Responsible for the business
Responsible for security policy
Responsible for a group
KPI implementation
Aircraft
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Merchandising
Inventory Management
Good communicating skills
Financial Management
Data Analysis
Cost Analysis
Communication skills
Cash Management
Budgeting

Entreprises

  • PayPal - Customer Service Limitation French Market

    Dublin 2014 - maintenant - Answer phone calls

    - Emails, and case work from customers

    - Resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately

    - Research using the appropriate tools

    - Limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints

    - Tracking customer contacts and logging relevant case related information

    - Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal.

    - Provide consistent feedback regarding overall customer satisfaction, tools and processes

  • XEROX - Advisor iOS TIER1

    Saint-Denis 2013 - 2014 - Gratify customers' satisfaction
    - Diagnostic , adapt and solve customers’ issues on various high tech products line
    - Handling incoming calls
    - Creating a continuous relationship with customers
    - Willing to share acknowledgeSatisfied the customers’ needs
    - Guide the new users/shoppers
    - Coaching

  • Total - Assistant Manager

    COURBEVOIE 2012 - 2013 Responsible for a group of employees:
    * work organization
    * management and organization of the day
    * coaching
    - Motivate employees and make a good social climate
    - Responsible for security policy and health
    - Responsible of the gas station's outcome : farms costs, money flow, inventories
    - Responsible for the gas station quality using the program Total 'Top Service' :
    - Friendly service, personalized, professional and fast.
    - Fuel quality products.
    - Immaculate inside and outside the stations.
    - Perfect knowledge about our products and services sold in the company and offer them to our customers.
    - The equipments and facilities quality placed at the disposal for customers.
    Responsible for the business results :
    * management and control of KPI implementation of marketing actions
    - Assure contacts with Total internal services, suppliers and public services
    - Cash management/accounting

  • Promocash - Trainee Assistant Manager

    2008 - 2009 - Hostess/Customers welcoming
    - Merchandising & products facing
    - Inventory management
    - Advise & build loyal customers
    - New products presentation
    - Manage objections & after sales services
    - Prospecting over the phone & B2B
    - Setup & manage meeting/sales objections

  • Total - Trainee assistant manager

    COURBEVOIE 2006 - 2008 - Responsible for a group of employees:
    * work organization
    * management and organization of the day
    - Motivate employees and make a good social climate
    - Responsible for security policy and health
    - Responsible of the gas station's outcome : farms costs, money flow, inventories
    - Responsible for the gas station quality using the program Total 'Top Service' :
    - Friendly service, personalized, professional and fast.
    - Fuel quality products.
    - Immaculate inside and outside the stations.
    - Perfect knowledge about our products and services sold in the company and offer them to our customers.
    - The equipments and facilities quality placed at the disposal for customers.
    Responsible for the business results :
    - management and control of KPI implementation of marketing actions,
    - Assure contacts with Total internal services, suppliers and public services

Formations

  • Crewlink (Hahn)

    Hahn 2013 - 2013

  • LBCC (Long Beach California)

    Long Beach California 2009 - 2012 Marketing, Business

Réseau

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