My professional experience exceeds 11 years on team leading and customer facing roles, within multinational corporations in Morocco. Above all, I've been in charge of systems and network administration, IT services and projects management, IT team recruitment and organisation
I was able to gather an important knowledge thru a Master's degree in computer engineering, option Networks, improved by projects, trainings and certifications especially in ITIL v3, Information Security ISO/IEC 27002 and PRINCE2 Project management.
The main personal competencies helped to succeed in my functions are the ability to work on my own initiative, prioritise and manage workload effectively, often under pressure, also to work in a team environment to achieve service levels as a group and individually. I am always trying to think logically and analyse situations to solve problems. I can communicate in Arabic, French, English, and Spanish.
Seeking new challenges led me to manage recently other areas, related to IT, such as facility management and Security.
Mes compétences :
ITIL
Visual Basic
Merise Methodology
Microsoft Windows 2003 Server
Cisco Switches/Routers
VoIP (Voice over IP)
Symantec Backup Exec
VMware
Trend
Sage Accounting Software
Oracle 9i
Nortel
MySQL
Microsoft Windows 2008 Server
Microsoft Windows
Microsoft SQL Server 2005
Microsoft Project
Microsoft Office
Microsoft Exchange Server
Linux
Langage SQL
HP Management
HP Hardware
BlackBerry
Audit
Support informatique
Antivirus
Sécurité informatique
PRINCE 2