WHAT IS ORACLE SERVICE CLOUD?
With Oracle, we are working very hard global large companies to improve the Customer experience everyday.
Our main objective is to improve customer service management strategy using SAAS solutions and automation of key processes.
Many references among leaders of the following markets trust us :
Bare in mind that today, customers give you only one chance to make a good impression. A single misstep and statistics show us that 89% of them will go to the competition. Current executives say that they lose 20% of revenue a year due to poor customer experience.
This is why we highlight the importance of having an outstanding multi-channel customer service to meet your changing consumers' needs.
A digital customer service is now a strategic imperative.
To our customers, using Oracle Service Cloud means:
☁ Reducing the volume of inbound/outbound calls by setting up other communication channels
☁ Improving the resolution rate of the 1st call
☁ Increased customer satisfaction
☁ Increased customer retention rate and agents
☁ Turning costs of your customer service into business generation
Do not hesitate to contact me, I remain connected and available to discuss these topics through Linkedin, email or phone.
Youssef El mansouri
☁ Helping Costumer Experience Service of companies modernize and improve the relationship with their clients - SaaS - Oracle Service Cloud ☁
* Expressed Views are my own views and not Reflecting Oracle *
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