Zaineb BENZARROUGUE

En résumé

Entreprises

• Concorde Hotels & Resorts - Guest service agent

  Paris La Défense 2014 - maintenant

• Concorde Hotels & Resorts - Guest service agent

  Paris La Défense 2014 - maintenant Check in Check outs
  Currency exchange
  Working with Opera pms system
  Telephone operating
  Reservation service
  Banquete reservation services

• Atlas Medina and spa marrakech - Front office agent

  2013 - 2014 check in and check out of VIP arrivals / groups / congres / conferences / meeting
  
  taking care of all clients complains ( technical problems/ missunderstanding with
  employees in the hotel
  
  dealing with the overbook situation
  
  Working by the Hotix Optims generation system in frensh and english and spanish

• Atlas hospitality - Reception

  Москва 2013 - 2014

• Amani - Guest service agent

  2012 - 2013 provide all hotel and city informations
  taking care of tikettes flight and transfers
  booking of excutions ,trips, restaurants and cars rent
  taking care of all guests complains

• ATENTO - Operator

  Las Tablas 2012 - 2012 teleoperator
  
  tourism and hospitality sector
  reservation service
  internet reservations with booking.com , travel click, agoda, hotelbeds and expedia

• Atento - Operator

  Las Tablas 2011 - 2011

Formations

• University Of Marrakech (Marrakech)

  Marrakech 2012 - 2014 painting . travel . cooking . reading .
  
  
  SYSTEMS
  1. Opera system pms
  2. HOTIX Optims Generation
  3. Microsoft Office excel
  4. Microsoft Office word
  5. Professional Outlook

Réseau

• El Amrani ABDELILAH