Resp. contrôle d'infrastructure IT, change management, configuration management, SLM
Specialties:ITIL, Continual Service Improvement, Request Management, Service Desk Management, Change Management,Configuration Management,Service Level Management, Business Service Management, IT Financial Management, Customer Relationship Management, Project Management, IT Governance, IT best practices,IT Audit, IT Governance, IT Security, COBIT5, Project Management Office, ISO9001, ISO 27 001, ISO27005, CMMI,conformité loi 09-08.
ISACA member
Pas de formation renseignée