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Zouhair EL MAKHTOUM

Rabat

En résumé

Pas de description

Entreprises

  • Maroc Telecom - Project Engineer in mobile operating service

    Rabat 2010 - maintenant Environment : KPSA, Oracle, KIS, BSCS_V7/ IX, EDIFACT, HPOV, Solaris, Unix, Shell, QC, GMD, PRA, ITIL
  • Alcatel-Lucent - Customer Flow Analyst

    Paris 2008 - 2008 Customer support - EMEA zone
    Environment : SAP, BO11, BEX
  • Alcatel-Lucent - IN/VAS support, research and development engineer

    Paris 2008 - 2010 Collaborator in the IN service, I work on billing solutions for telecom operators with added value services (voice, SMS, data) in relation with the final customer.

    I am in charge of maintenance for the Orange Botswana project, I follow-up maintenance tickets, I assure communication, support and technical assistance for the customer, I organize regular meetings between the project team and the client, I am the Back-Office / Front Office / L2-L3-L4 teams / Customer coordinator, I plan interventions on customer site. In parallel, I contribute to the construction and installation of new features and management of crisis situations.

    Former collaborator of Orange Madagascar project, I attended an extension of the solaris platform in 600 CAPS to bear the burden of 400 000 new subscribers.

Formations

  • Ensa (Oujda)

    Oujda 2005 - 2008 Télécommunications et réseaux

    Télécommunications et réseaux