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Abderezak DJAFER

VAUCRESSON

En résumé

Mes compétences :
mechanical Service Maintenance
Sage Accounting Software
Quality Control
Problem solving
Oracle
Microsoft Word
Microsoft Outlook
Microsoft Office
Microsoft Excel

Entreprises

  • Toyota - Branch Supervisor

    VAUCRESSON 2012 - 2015 Department : CSOD ( Customer Service Operation Division)
    1- Ensure the mechanical Service Maintenance,
    2- Supervise a staff of Technicians chief technicians and service advisors.
    3- Ensure service department profitability

  • Toyota - Branch Supervisor

    VAUCRESSON 2010 - 2012 Department : CSOD ( Customer Service Operation Division)
    Missions :
    1- Ensure the Workshop Service Activities in the three area, Mechanical, Body&Paint, and
    Accessorization.
    2- supervise a staff of Technicians chief technicians and service advisors.
    3- Ensure service department profitability and target achievement.
    4- Develop and follow up with Different KPI, Workshop KPI, and technician KPI.
    5- Monitor expense control.
    6- Monitor the CSI (Customer service index).
    7- Monitor the exterior relation with fleet customer.
    8- Daily reporting to Head office.
    9- Support the Sales department Campaign.

  • Toyota - Service Supervisor

    VAUCRESSON 2008 - 2010 Department : CSOD ( Customer Service Operation Division)
    Missions :
    1- Ensure the mechanical Service Maintenance,
    2- Supervise a staff of Technicians chief technicians and service advisors.
    3- Ensure service department profitability
    4- Monitor expense control
    5- maintain employee retention and satisfaction CS
    6- Responsible of the exterior expense ,

  • Toyota Algérie - Service Supervisor, a.djafer@gmail.com

    2007 - 2009

  • Toyota - Service Advisor

    VAUCRESSON 2006 - 2008 Department : CSOD ( Customer Service Operation Division)
    Missions :
    1- Receive customers, determine their Needs, and explain the job to done.
    2- Daily reporting to the supervisor

Formations

  • National Grouping For The Automotive Training (GNFA) (Alger)

    Alger 2008 - 2008

  • National Polytechnic School (Alger)

    Alger 2001 - 2006 Chemical engineer (mention Very well). (Ingénieur D'état En Génie Chimique)

    Final Project:
    New correlation, establishment of group contribution, with and without
    interaction for pure body viscosity, estimation and its application to mixtures and
    Oil fractions.

  • Ecole Nationale Polytechnique D'Alger (Alger)

    Alger 2001 - 2006 Génie chimique

  • Lycée IBN ROCHD (Blida)

    Blida 1998 - 2001 Baccalaureate Degree

    Others

Réseau

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