Safran Landing Systems
- Responsable Plan de Progrès Commercial
Vélizy-Villacoublay2014 - 2016
Messier-Bugatti-Dowty
- Customer Support Representative
Vélizy-Villacoublay2011 - 2014Sales Administration
• Managed an international customer portfolio (Airbus Industry, Emirates Airlines etc)
• Handled spares orders and “On Time Delivery” indicator for Airlines
• Optimized stock allocation and followed-up exports
• Handled returns of merchandises and commercial litigations
Customer Support
• Supported customers in AOG situations (Aircraft On Ground)
• Visited customers and participated to business review presentations
Project Management
• Improved the merchandise return process (8-week project)
• Participated in re-designing the ERP and work processes prior to a merger between two companies of the SAFRAN group (6-week mission in Gloucester, UK).
• Helped conducting the implementation of Electronic Data Interchange with customers to allow automatic order placing
