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Wesco Aircraft, Toulouse
- Sales Administrator
2018 - maintenant
Providing administrative support to the sales team and warehouse.
Order processing, answering customer queries, checking shipping.
Liaising with internal departments such as supply chain, quality control and accounting.
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Les Compagnons du Devoir et du Tour de France, Toulouse
- EFL Teacher
Paris
2017 - 2017
English lessons focusing on the future profession of students: baker, pastry chef, carpenter, bricklayer and construction painter.
Monitoring and educational support for students.
Different activities to improve their communication skills.
Teamwork.
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Ladies First Distribution, Toulouse
- Executive Sales Assistant
2017 - 2017
Preparing for international audovisual content markets (in Budapest, Johannesburg, Dubai, Moscow, Cannes and Biarritz): calling / e-mailing / mass mailing potential business partners, doing market research (finding the right buyer for the company's content), precise introduction of the company to future clients, participating in the follow-up procedure after markets. Taking care of stand design and marketing material (catalogues, flyers).
Keeping the database up to date: always updating it with the latest information.
Market research: finding buyers who can be interested in the content of the company. Contacting them via phone and e-mail. Assisting existing clients.
Administrative tasks: keeping files/contracts in order, coordinating with the company's service providers (graphic designer, print shop), sending content to clients (FedEx, DHL, etc.), booking flights and accomodation for the Sales Managers.
E-mails: in charge of the main e-mail account of the company.
Content creation: modifying the website of the company by adding photos, videos and new content descriptions. Proofreading catalogues and flyers.
Enriching the catalogue of the company: contacting producers and offer them the services of the company, namely the distribution of their content. Keeping in touch with existing producers regarding their new content.
Assisting the Sales Managers in everyday tasks (updating files, contacting clients/service providers, etc.)
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Invivogen, Toulouse
- Sales Assistant
Toulouse
2016 - 2016
Registering purchase orders and confirming them to clients afterwards.
Client support via phone and e-mail: updating clients about the availability of products and assisting them in case of questions.
Keeping the database up to date: always adding the latest information on clients and quotes.
Handling packages and distributing them to recipients.
Sorting out mail addressed to the company.
Assisting the Sales Managers in their everyday tasks (contacting clients, updating the database, etc.)
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IPSA, Toulouse
- EFL Teacher
Paris
2016 - 2016
Helping engineer students with their presentations and projects. Engaging them in various activities to improve their communication skills.
Ensuring the supervision of the group.
Animating the group so that each student can express himself / herself freely.
Ensuring that only the English language is used within the group.
Evaluating each student's participation in the proposed activities.
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Vejes, Toulouse
- Service Desk Agent - Clients: Comptoir des Cotonniers, Princesse Tam Tam and Link Theory
2014 - 2015
Providing IT support in French, Italian and English for the clients of Comptoir des Cotonniers, Princesse Tam Tam and Link Theory. Special emphasis on Winstore and commercial operations.
Support, maintenance and troubleshooting for the entire international network on the following aspects: POS software, intranet portals, music delivery software, the operating system, the equipment required for the customer's activity (PC, receipt printer, bar code reader, cash drawer, display, TPE, etc.), the communication between customers and the central site.
Identifying the problems reported by a customer and ensure a first level diagnostic.
Client support via phone and e-mail.
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Unisys, Budapest
- Service Desk Agent - Client: Moët Hennessy - Europe
Blue Bell, PA
2012 - 2014
Providing IT support for users via phone and via e-mail in English. Helping team leaders and resolvers in their projects. Receiving positive feedback from users and superiors as well.
Specific support concerning the Moët Hennessy software.
Identifying the problems reported by a customer and ensure a first level diagnostic.
In charge of an iPad training concerning the applications of Moët Hennessy.
