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Agnes NDOH NICHENG

DOUALA

En résumé

Currently work at YooMee Cameroon as Community Manager, lastly as Online Customer Care Agent
Incharge of responding to customers' requests,complaints, propose solutions and suggestions Put up publications on social medias in order to create interactions with the population

Mes compétences :
Teamwork experience
telephone skills
manage team activities
influencing skills
Sales experience
Offshore calls to AMERICA,CANADA and other English
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Good organizational and planning skills
Daily supervision
Customer relationship management training

Entreprises

  • YooMee Cameroon - Community manager

    2014 - maintenant Started as Contact Center Agent for 3months, later sent to Support Online as Online Customer Care Agent for close to 2months,presently with Online Departùent as Community Manager incharge of communication on social media

  • RHEMEDIAL LTD DOUALA - CALL CENTER AGENT

    2012 - maintenant la vente en ligne et communication sur des produits et services des entreprise offshore.

  • AIMAG TELECOM BAMENDA - CUSTOMER SERVICE EXECUTIVE

    2012 - 2013 In many African (17), Europe and Asian countries with a shared capital
    Income of 200,000,000 with Cameroon owning 30% of it.
    Later on a customer service executive at RHEMEDIAL LTD Douala and
    AIMAG TELECOM (SET SHOP) Bamenda, Cameroon.
    * train new staff (in case of AIMAG TELECOM and MTN
    identification Campaign on new and existing products and services
    ,system functionality company procedures and reporting.
    * Sensitized and promoted with team mates (AIMAG TELECOM,
    RHEMEDIAL LTD,MTN) on services and products on the field as well
    as at the service center.
    * Follow up and resolution of customers complaints. ;
    * Continuous exploitation and awareness of current technology
    and new services and products.

  • MTN CAMEROON BAMENDA - Brand ambassador

    2010 - 2011 Communication sur des produits MTN, identification des consommateurs de nos produits et services, formations des autres brand ambassadors entre autre.

  • SOLEX - Brand Ambassador

    2009 - 2009 Prospection et collect des pacquets,courier;locations entre autre

  • MTN - Brand ambassador

    Roodepoort 2007 - 2007 sensibilisation sur des services MTN

Formations

  • Institut Supérieur Management (Douala)

    Douala 2013 - maintenant FORMATION EN LICENCE PROFESSIONNEL

    EN formation en MARKETING MANAGER OPERATIONNEL A ISMA

  • ISMA (Douala)

    Douala 2011 - 2013 Brevet de Technicien

    en ACTION COMMERCIALE A ISMA

  • ISMA ((Institut Superieur De Management) (Douala)

    Douala 2011 - 2014

  • Progressive Comprehensive (Douala)

    Douala 2005 - 2006 Advanced Level Commercial

    * Advanced Level Commercial in Accounting Specialty
    WORKSHOP AND TRAINING:

Réseau

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