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B&B Symphony LLC
- Founder
2014 - maintenant
• Owner of B&B Symphony
• Coordinate the development of a strategic plan for the company service line
• Developing an organization from marketing, operational, and financial perspective
• Drive and establish budget preparation process and consolidation of budgetary data
• Develop network and customer relationship
• Develop company partnership
• Develop SOW and rate cards
• Contracting & Partnership with Symphony EYC
• Walt Disney World Project (Orlando, FL) Solution Manager and Finance lead, change on the Food & Beverage solution, from the parks and Resorts stores & restaurants, cross the warehouse operations including product traceability. Represents 600 locations, 2 Warehouses, $4M projects for 2 years implementations.
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Symphony EYC
- Professional Services Director
2013 - 2014
• Responsible for leading the Professional Services department
• Ensure achievement of high customer satisfaction with all implementations of EYC solutions.
• Identify and drive new revenue and profit growth thru strategic initiatives and innovative new service offerings.
• Responsible for hiring, motivating, and retaining great customer-facing employees, and building a culture of doing what is necessary to ensure customer success.
• Good project management processes/methodology and practices, including effective PMO implementation.
• Ensure feasibility and profitability of services by attending and participating in prospect demonstrations, conducting contract reviews, and facilitating accurate, timely accounting of services rendered
• Maintain client relationships, mediating contract disputes, handling escalated issues contractual and financial issues.
• Manage and forecast utilization, services revenue, and personnel requirements including leverage of “virtual bench” contract resources—in a manner that maximizes services profitability and customer satisfaction
• Oversee/Administer/Plan High Point Professional Services Budget
• Oversee and develop Professional Services Staff
• Working with the Vice President of Professional Services, contribute to development and execution of strategy for the Professional Services organization Supervisory Responsibilities.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Sales and Business devel
• Business development is a significant part of my role, and close interaction with sales to identify, qualify, and close business is essential.
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Aldata Solution USA
- Solution Manager
2011 - 2013
Aldata Solution - Provider of supply chain and merchandising solutions for the retail and wholesale industry
Solution Manager of Supply Chain Optimization consulting team, North America September 2011 to present
• Responsible for leading the Supply Chain Optimization department
o Coach the department staff, constituted of 7 business & functional experts.
Responsible for recruitment, personnel development, retention, assignments, priorities, objectives.
o Establish and monitor the department key performance indicators, budget and financial reporting standards. Responsible for an annual revenue of $8M.
o Implement and improve the department processes to increase its effectiveness and efficiency. Implemented a department sharepoint to improve the collaboration and streamlined the business best practice that allowed a deployment.
• Sales and business development
o Assist the sales team in the definition and closure of new business engagements (revenue generated $9M)
o Identify, negotiate and close business opportunities (up-sales) with installed base
o Marketed the company’s products on the Direct Store Delivery Process ($0.3M budget for internal product investment) including actual and potential Customers survey.
o Define, present and negotiate implementation strategies regarding supply chain, replenishment and planning systems
o Implementation strategies and plans defined for projects from (6 months, 3 FTE, $0.5M budget) to (1.5 year, 5 FTE, $3M budget), with operation scopes including Demand forecasting, DC replenishment, store replenishment, store distribution, inventory management, flow management, store & DC operations.
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Aldata USA
- Project Manager
2011 - 2011
Project Manager, North America January 2011 to September 2011
• Actively oversee the activities throughout the project life cycle, coordinating and monitoring all aspects of scope, planning, budget, staffing, critical path, risk and issue resolution, customer relationship, escalation and invoicing
• Lead ERP implementations: requirement gathering, solution design, architecture, development, integration, testing and support
• Assess the existing systems, organization and processes, and gather the business requirements
• Guide the customers in the implementation of Supply Chain best practices
• Define the global architecture and coordinate the systems integration (MDM, retail ERP, WMS, financial, POS)
• Very large tier-1 wholesaler (1-year plan, average of 5 FTE, $1.5M budget). The scope of operations includes MDM, Product Introduction Management and Vendor Portal, Store Replenishment and Retail Pricing Management.
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SDV - Bolloré Logistics
- Project Manager
2009 - 2009
Project Manager :
> General SDV data quality plan with PDCA methodology.
include all SDV applications.
> Supply chain Pre-sales for SCM project. Manhattan solution
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Aldata Solution inc. USA
- Business & Pre-Sales Consultant
2009 - 2011
• Discovery/Prospect Business needs as Pre-Sales Consultant for wholesalers and retailers
• Pre-Sales Activities - Requirements gathering, Product demonstrations, Gap and ROI analysis.
• Business Advisor in the implementation of Supply Chain best practices, Headquarter, Warehouse & Store replenishment and Store operations.
• Define and implement the “to-be” business processes answering to the business challenges
• Tier-2 retailer (2-year plan, 17 stores, 2 Distribution Center, 1 Headquarter). The scope of operations includes MDM, Store & Warehouse Replenishment, Store, DC & Warehouse operations.
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Extelia
- Project Manager
Ivry-sur-Seine
2009 - 2009
CRM design and deployment Project Manager for Carrefour Online solution:
o Project Management (1 MOA, 2MOE, production & database team).
o Planning
o Solution design & Deployment plan
> Workshop
> General & Detail Design
> Development
> Test plan
> Going live
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Aldata
- Consulting
2004 - 2009
Consulting - GOLD Deployment : ALDATA Paris (XVeme)/Ile-de-France
Aldata Solution is a leading provider of supply chain management software solutions for the international retail, wholesale, manufacturing and 3rd party logistics sectors.
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Arcelor Group - Tixis Technologies
- Works council information system definition
2004 - 2004
Definition, test and deployment of the new system works council information system
