Mes compétences :
Troubleshooting and analytical problem solvin
Medical Imaging
DICOM
Linux
PACS
Training & Development
Entreprises
Intelerad Medical Systems
- Technology Specialist
Meudon2012 - maintenantLevel-III support front-end radiology applications:
- Find root cause of problems escalated from level-1 and II support
- Liaise between Client Services and other departments
- Provide fixes and workarounds to issues found in the field
- Participate in software requirement reviews as well as design reviews with a particular mindset into the supportability of the software
- Provide expertise to either write tools for support use, or provide guidance as to what the tools should be
- Stay up to date with current development of the product (bugfixes and new features) and situations occurring at client sites
- Acquire practical experience with new features before the branch is available to clients by participating in PLA team functions.
- Provide input into the creation of TechNotes to be published in the client support portal to give valuable information to clients.
- Participate in the create/update of KB articles
- Provide training and development as well as guidance to new support staff members
- Provide troubleshooting documentation for the support portal
Intelerad Medical Systems
- PACS Analyst
Meudon2007 - 2012Diagnosed and provided troubleshooting on a full range of information technology related issues including desktop hardware and software; custom applications; and networking-related problems, all within an Hl7/Dicom environment. Responsibilities also included thorough and accurate documentation of work via a tracking software and custom intranet. I also have the responsibility to follow through on all calls taken, to ensure customer satisfaction and to take on necessary initiatives for proper follow-through and ownership of problems until resolution.
Specialties: * Troubleshooting issues with our full-featured Dicom Viewer
* Troubleshooting Mammography & PET/CT Fusion
* Troubleshooting Dicom transfers & Radiologist work-flow
* Staff training and development, Job-shadowing, group training
* Strong sense of personal initiative, follow-through and client management.