DUESSELDORF
My study and my professional career are characterized by a very strong interest in IT, languages and communication.
Already before the end of the technical secondary-school, since 1997, I could learn and improve my service and communication skills working as an entertainer in southern Italy, adapting these skills to different social classes and customer typologies. Stating from 2001 I could then choose, train and build my own team to work in a Hotel Resort with 350 guests/weekly
After my degree in English and German I covered technical position to later acquire managerial expertise in the Service Field. Thanks to my excellent language skill and technical understanding, together with the good scores in customer satisfaction, I have been through many positions and tasks in the last 7 years and thereby I acquired extensive experience in the IT industry, in business communication and intercultural competences.
Until the end of 2014 I was employed with BP Europe SE - Business Support for Petrol Stations. I provided technical support in multiple languages: German, Italian, French and English.
I am confident that my excellent communication skills, my flexibility and motivation, together with my international customer experience, will be a valuable contribution for any company.
Mes compétences :
After sales
Consulting
Customer care
English
French
German
Leadership
Management
Monitoring
Organization
Planning
Pre sales
Problem solving
Quality
Sales
Testing
Communication
