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Jorge GOMES-FERREIRA

Paris

En résumé

Over 10 years in the industry, Jorge Gomes-Ferreira has built a strong knowledge and expertise in the Service Delivery, Customer Support and Infrastructure management areas, contributing to win pursuits, managing services, or being accountable for their delivery in front of the customer.

He managed consistently several international delivery teams and suppliers in large cross-countries organizations and contributed to the building of innovative and cost effective solutions.

Remarkably customer focused and team friendly, Jorge Gomes-Ferreira always positioned himself as being a change agent and successfully drove changes in challenging and complex situations.

Mes compétences :
Gestion de projet
Prozess Design
Service Integration and Management
Services
PRINCE 2
ITIL

Entreprises

  • Capgemini - Senior ITS Consultant Cloud Infrastructure Services und Service Integration

    Paris 2018 - maintenant

  • DIEBOLD-NIXDORF - Customer Service Manager and Business Consultant

    2016 - 2017

  • TSG GmbH, filiale BP/ARAL (Köln, Deutschland) - Service Delivery Manager

    2009 - 2016

  • Bardenheuer GmbH - Senior Consultant IT Services

    2007 - 2009 Consulting by a renowned German/French company for the definition and the implementation of the IT services related to the worldwide biggest TETRA network implementation project for the German army.

  • Hewlett-Packard France - Network Presales Consultant

    2005 - 2007 - Support the European deal engagement team:
    Design and quote WAN and LAN services for potential customers
    Structure answers to Requests for Proposal in the WAN and LAN areas

    - Architecture design and pricing of the worldwide WLAN standard infrastructure and service for HP Services’ biggest customer

  • Hewlett-Packard France - Technical Account Manager

    2003 - 2005 - As a member of the customer’s account management team, responsible for the WW delivery of WAN services to one of the HP Services “top 3” customer (budget: 50 $M)

    - Stabilize the customer’s overall satisfaction (was on escalation level 5 over 6)

  • Hewlett-Packard France - Service Delivery Manager

    2001 - 2003 - Responsible for the delivery of mobile services to 16500 HP end-users in EMEA (budget: 20 $M)

    - Design and manage the mobile telephony service along with the ITIL methodology

    - Suppliers Management:
    negotiate services and costs with 33 providers in 28 countries
    define the European strategy

    - Manage and implement two consecutive cost reduction programs (-20% each achieved)

  • Hewlett-Packard France - WAP Service Delivery Manager

    2000 - 2001 Design and piloting of WAP applications dedicated to the sales force in EMEA

  • Hewlett-Packard France - European Project Manager

    1999 - 2000 - Design & Development of a European IT Support Portals:
    Provide support engineers in Europe with a unique web portal to support information, processes, knowledge database and remote diagnosis tools
    Provide HP end-users with accurate information, FAQ and self-help tools
    Manage a European content team

    - Manage Portugal and Spain consolidation into the European IT support organization, leverage processes along with the local IT while maintaining a high level of service to end-users.

Formations

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