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Peter SUTTON

COURTABOEUF

En résumé

En recherche active - 15 années d'experience internationale en IT – Bilingue Français/Anglais – Expérience multiculturelle. Compétences professionnelles: • Gestion de services et operations IT • Management d'équipes et de projets internationaux • Certifié "ITIL Foundations" • Analyse et specification des besoins business

Mes compétences :
Bilingual
Chef de projet
Gestion de projet
IT Service Management
ITIL
ITSM
Management
Manager
Manager IT
Microsoft Project
Operations Management
Production
Service delivery
Service Delivery Manager
Service Management
service manager

Entreprises

  • Hewlett Packard - IT Programme Manager

    COURTABOEUF 2009 - maintenant • Design and implementation of organization transformation initiatives (knowledge & training)
    • Coordination of >20 remote resources for development of 15 training curricula.
    • Management of support transfer for 27 applications, >30 engineers in 3 months.

  • Hewlett Packard - ITIL Process Implementation Lead

    COURTABOEUF 2006 - 2009 • Service Delivery Management of 10 Mission Critical applications.
    • Customer Account management, escalation management, SLA reporting
    • Lead deployment of ITIL Processes (Incident, Change, Problem, etc.)
    • Change Manager, Problem Management Lead, Incident Lifecycle Coordinator,
    • Definition/implementation of cost optimisation measures

  • Hewlett Packard - IT Application Portfolio Manager

    COURTABOEUF 2001 - 2006 Responsible for ongoing, end-to-end, successful delivery of Business IT support services.
    • Coordinating a world-wide IT team (~15 people) and IT partners to ensure that business applications are available and operating correctly.
    • Service/Operations review (metrics) with Business customers and IT teams.
    • Escalation management.
    • Business & partner (internal and external) relationship management. SLA monitoring.
    • Project management (e.g. WW deployment of solutions and support models).
    • Implementation of IT cost control/reduction.

  • Logica S.A. - Project Manager / Functional Expert

    Courbevoie 1999 - 2001 * Management of Data-mining, CRM and Cross-Selling, IT projects for HP’s Electronic Software and Information Division.
    * Team Lead (7 people). Resource activity management and monthly billing.
    * Project management of the full software lifecycle for developed solutions.
    * Partner with other HP teams for outsourced development work.

  • Logica S.A. - Team Lead

    Courbevoie 1997 - 1999 * Responsible for the support and maintenance of Pricing & Sales Forecasting, mission critical suite.
    * Project management of “Year 2000” compliance migration for ~15 applications.
    * Team management (6 people) including sub-contractor management.

  • Logica UK Ltd. - Analyst/Developer

    1997 - 1997 Client : East Midlands Electric (UK)
    Project: Utilities market deregulation compliance projects. Development of client-Server, real-time telemetry systems
    * Functional and technical analysis and specification.
    * Module Development. Unit and integration testing.

  • Logica UK Ltd. - Support Engineer/Service Manager

    1995 - 1996 Client : North West Water (UK)
    * Support and maintenance of real-time telemetry system for urban water management.

Formations

  • Dublin City University (Dublin)

    Dublin 1989 - 1993

Réseau

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