Menu

Alexandra GRONDIN

Swords

En résumé

Mes compétences :
Weight and Balance
Staff management
Security training
Database management
Series charters implementation
SLA implementation
Risk assessment training
JAA training
Implementation of staff communication and teamwork
GAETAN training
DGR training
Change management training
Audit
Aircraft
AMADEUS training
Qualité
Amélioration continue
Aéronautique
Management
Achats
Logistique
Planification

Entreprises

  • CityJet - Directeur des achats

    Swords 2015 - maintenant
  • CityJet - Director French Branch

    Swords 2014 - maintenant In charge of managing union representatives, French comite d'entreprise, CHSCT ;
  • cityJet - Director French Branch

    Swords 2014 - 2016 Gestion de l'etablissement Francais, presider Le CE et le CHSCT
  • CityJet - Directeur des Operations Sol

    Swords 2013 - maintenant
  • CityJet - General Manager Ground Operations

    Swords 2013 - maintenant In charge of the ``new CityJet airline'' project for Ground operations (DCS, procedures, contracts...)
    - Involved in wet lease, franchise and code share agreements with other airlines ;
    - Involved in transitional agreement under CityJet' sales project ;
    - In charge of SGHA, catering, cleaning, fuel and other third parties suppliers within the ground operation and customer care areas
    - Set up of a call centre contract and remote ticket desk operations
    - In charge of implementation of new catering product ;
  • CityJet - Directeur adjoint aux operations au sol

    Swords 2011 - 2013
  • CityJet - Head of Ground Operations - Nominated

    Swords 2010 - maintenant
  • CityJet - Network Stations manager & deputy Head of Ground Operations

    Swords 2008 - 2010 (20 stations) / deputy Head of Ground Operations.
    - Working with HR department on the Work Council, NAO, Union Representative committee and Health and safety committee of the French Branch.
    - Leading and motivating management and staff throughout the Network
    - ALTEA system implementation (RM, flight scheduling, e-T, DC)
    - VLM stations integration to CityJet LCY Network (7 stations)
    - London City CityJet Handling set up (2009). Implementation of staff communication and teamwork initiatives ;
    - Series charters implementation ;
  • CityJet - Network Stations Manager

    Swords 2008 - 2011
  • CityJet - Head of Ground Operations - Company

    Swords 2007 - 2008
  • CityJet - Network stations manager

    Swords 2007 - 2008 In charge of new stations start up (2007-2008) - stations inspections, SGHA negotiations, SLA implementation and follow up ;
    - Preparation
    - Reporting to Irish and French authorities ;
  • CityJet - Base manager Paris

    Swords 2006 - 2007 Flight Operation staff management and rostering ;
    - Liaising with French authorities (customs, immigration, ADP).
    - Monitoring service suppliers in relation to SGHA/SLA in place.
    - Monitoring day to day operations ;
    - Keeping a cost effective base in Paris ensuring a safe, secured, punctual and reliable operations.
  • CityJet - Base Manager Paris

    Swords 2006 - 2008
  • City Flight Services - Training manager

    2004 - 2006 Creation of technical training courses and exercises
    - Computers installation to practice GAETAN, AMADEUS and WORLD TRACER training
    - In charge of staff recruitment for check-in, transfer desk and baggage claim
  • City Flight Services - Baggage claim department manager

    2004 - 2004 Promotion of service excellence through staff coaching and leadership ;
    - Training manager for baggage claim staff
  • Cty Flight Services - Responsable Littiges Baggages/ Formatrice passage

    2004 - 2006
  • Euro Prestige Formation - Training manager & Trainer

    2002 - 2004 Trainer for check in, transfer desk, baggage claim staff, trainer for load controllers and dispatchers. Creation of technical training courses and exercises for each above-mentioned job
    - Computers set up to practice GAETAN, AMADEUS and WORLD TRACER training
    Prestige Club
    * Team leader ;
    - In charge of managing a team specialized on VIP escort and welcome at CDG
    - Creation of commercial brochures and involvement with leaders to generate awareness of the company
  • Europrestige Formation - Formateur passage/trafic/piste

    2002 - 2004
  • IFMA - Duty manager

    2001 - 2002 Charles de Gaulle airport
    - Aircraft dispatchers' trainer (weight and balance, operations, weather conditions, load control...) ;
    - Dangerous goods loading trainer ;
    - French and English head set trainer for aircrafts' arrivals and departures ;
    - Check in, transfer and baggage claim staff trainer
    - Creation of technical training courses and exercises for each above-mentioned job
    - Business trips to qualify ground staff as dispatchers (dangerous goods load and control)
    ground operation duty manager for the Air Tahiti Nui opening stop in Roissy Charles de Gaulle 2A
  • IFMA - Trainer

    2000 - 2001 Charles de Gaulle airport
    - Aircraft dispatchers' trainer (weight and balance, operations, weather conditions, load control...) ;
    - Dangerous goods loading trainer ;
    - French and English head set trainer for aircrafts' arrivals and departures ;
    - Check in, transfer and baggage claim staff trainer
    - Creation of technical training courses and exercises for each above-mentioned job
    - Business trips to qualify ground staff as dispatchers (dangerous goods load and control)
  • IFMA - Formateur trafic/passage

    2000 - 2002
  • Europe Handling - Dispatcher

    1999 - 2000 Charles de Gaulle airport
    load controller on short and middle hall flight aircrafts (Weight and balance, dangerous goods loading, ground staff and crew coordination...)
  • Europe Handling - Agent de trafic

    1999 - 2000
  • Air France Orly and Roissy - Customer service staff

    1997 - 1999 * Check in agent
    * Transfer desk agent
    * Baggage claim agent
  • Air France - Agent d'escale

    Roissy CDG 1997 - 1999

Formations

Réseau