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Alice MILNER

Arques

En résumé

Long studies of Russian Language and literature, Business and Administration in Russian and Bulgarian with various stays in US, Russia, Bulgaria and France successfully achieved.
After a period in the Travel Agency sector specifically for the Eastern europe markets, I took the opportunity to shift to the Luxury Hotel Industry in charge of Sales: mainly Hotel du Louvre, Sofitel Forum Rive Gauche and Novotel Paris les Halles in Paris.
Relocated to China in Shanghai due to Family reasons, I joined ARC International China to develop their business in the Hotel Openings sector of the region: China, HongKong and Macau.

Mes compétences :
Achats
Bijouterie
Chine
Luxe
Produits de luxe
Russe

Entreprises

  • Arc International - Senior Sales Manager

    Arques 2004 - 2006 Mar.2004-Mar. 2006 Shanghai, ARC International, worldwide leader in Glassware and Tabletops
    Senior Sales Manager Food Service in charge of Hotel Openings Greater China, Hong Kong and Macau (Team of three people in Shanghai head Office)
    In charge of the development of hotel and renovations projects in the region (International hotel chains and local Chinese chains.) 2004 Turnover: US$ 0.5 M - 21 hotel projects. 2005 Turnover US$ 9 M. - 72 hotel projects,
    Market survey, research of new projects per hotel chains, identification of potential business and in charge of the coordination with the distributors to secure and optimize the business opportunities.
    Constant liaison for the region in the smooth operations and coordination between Hotels and the Head Offices Food Service Departments specifically France, Singapore and Dubai.
    Quotations and negotiations, setting of regional sales strategies in line with France headquarters. Optimization of revenues and customer’s satisfaction through product selection made with the client / hotels.
    Organisation of the Annual Food service Convention, participation to the Chinese Fairs and International hotel supplies exhibitions.
    Set up of the tabletops and concepts in our 2 showrooms (Shanghai and Nanjing).
    Training of Distributors’ teams and participation in the Food Service sessions at the Shangri-La Academy, Langfang, China.

  • Societe Hotelliere Novotel Paris les Halles - Senior Director of Sales

    2001 - 2003 Paris, Novotel Paris les Halles, managed hotel, 4**** - ACCOR Group
    (285 rooms and 8 meeting rooms – Revenues (Taxes ex.) 2002 K€ 16 893, GOP 58.80%)
    Senior Director of Sales and Marketing
    Pricing, sales and optimisation strategies, Analysis and Forecast of all segments needs trends and budget.
    Development of new markets for Corporate & Leisure segments, Mice, Seminars & Banqueting.
    Regular attendance to all major International Tourism fairs (Europe, Middle East, USA, and Russia).
    Management of the Sales and Revenue Management teams. (9 persons.)
    In charge of customer relations and satisfaction monitoring (Qualivision).
    Achievements: 50 additional contracts with major potential (Europe and Middle East).
    Close co-operation and co-ordination with Accor city Area combining 21 hotels.

  • Sofitel Forum Rive Gauche Paris - Director of Sales Leisure

    1998 - 2001 Paris, Hotel Sofitel Forum Rive Gauche, affiliated hotel, 4**** - ACCOR Group (782 rooms and Convention Centre of 5 000 m² - Revenues (Taxes ex.) 2001 K€ 34 336, GOP 27%)
    Tourism Sales Director
    In charge of the Tourism Sales department (35% of global Revenue)
    Launching and obtaining new international clients: Follow up of Sales’ data base clients.
    Yield management and negotiation for Leisure groups (from contracting up to the group’s stay). In charge of Special Events (Millennium, Fairs & major Exhibitions.)
    Management and reorganisation of the working team. (4 persons.)
    Achievements: Increase by 20% of the average room rate for the Leisure segments.

Formations

Pas de formation renseignée

Réseau

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