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Alizée LACOSTA

NICE

En résumé

Mes compétences :
Gestion de projet
Management
Conduite du changement
Gestion des connaissances
Project Management
Microsoft SharePoint
Knowledge Management
Agile Methodology
manage their expectations
manage internal conflict
Microsoft Word
Microsoft Publisher
Microsoft Project
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
MS One Note
Conflict Management
Change Management
Audit
Amadeus CRS

Entreprises

  • Pangea Ldt - Manager de projet en outils collaboratifs

    2015 - maintenant * Gestion des connaissances : Création de communautés de partage et de best practices
    (Sharepoint), définition des politiques de documentation et catégorisation. Support aux
    utilisateurs direct et en continu sous forme de projet.
    * Gestion du projets: Travail en project mode (Méthodologie Agile). Organisation des
    comités de pilotage, des réunions. Maintenance et mise à jour du plan de projet.
    Gestion des risques.
    * Assistante Due Diligence
    * Gestion de conflits

  • Amadeus SAS - Knowledge Management Specialist

    Sophia Antipolis 2013 - 2014 * Knowledge Management : Create sources for knowledge sharing (creation and webdesign on
    Sharepoint), help on teamsite's organization, documentation policies and document
    categorization.
    * Improve a ``directory'' tool to have an expert locator. ;
    * Help on improving Communities of Practice. ;
    * Change Management: Ability to manage and support change in the teams' habits. Promote the use
    of the tool, including through pilot teams. Demonstrate the gains of a new procedure/tool, support
    individuals (training them, answer their questions, remain available).
    * Marketing: Event Organization as seminars (online & within Amadeus). Intern communication,
    writing newsletter, helping on creating content and friendly communication (videos, posters, ...).
    * Project Management: Maintaining and updating the Project Management Plan for the team and
    the sub-region's events. Working in a project mode.

  • Amadeus IT Group - Knowledge Management Specialist

    Sophia Antipolis 2013 - 2014 * Gestion des connaissances : Création de communautés de partage (création et
    conception sur Sharepoint), organisation des communautés en ligne, définition des
    politiques de documentation et catégorisation. Création d'un outil répertoire en
    localisateur d'experts (expert locator).
    * Gestion du changement: Accompagnement du changement au sein des équipes.
    Promotion de l'utilisation des outils notamment à travers la constitution d'équipes
    “pilotes”. Support à la formation des utilisateurs, réactivité aux demandes,
    disponibilité.
    * Marketing: Organisation d’événements en ligne et interne. Communication interne,
    création de contenus et de communications adaptés (vidéos, posters, ...).
    * Gestion de projets: Maintenance et mise à jour du plan de projet.

  • Amadeus IT Group - Knowledge Management Consultant

    Sophia Antipolis 2013 - 2013

  • Amadeus SA - Knowledge Management Consultant

    2013 - 2013 * Project Management: Created and maintaining the Project Management Plan for the team. ;
    * Assisted with start up a steering committee for decision making. ;
    * Agile Methodology: Following the Agile methodology in my current work and communication
    with other team members outside France.
    * Conflict Management: Ability to manage internal conflict. ;
    * Knowledge Management: Found solutions with the team to adapt a tool restricted by policies in
    order to help on documentation process, especially in the document codification & categorization.
    * Created a source for knowledge sharing.

  • Retail Companies - Sales Assistant

    2008 - 2012 * Customer Relationship: Performing a host function to customers and trying to manage their
    expectations. This role required me to be very attentive and well spoken.
    * Management: Often performed a lead role to other team members. This role required me to be
    organized, orderly and manage my and others expectations.
    * Marketing: Convey the upscale image & expand marketing communication of the brand by
    promoting the internet club in order to increase the number of clienteles.

Formations

Réseau

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