JERSEY CITY
Specialized in implementing, steering and improving IT processes based on ITIL.
10+ years of experience in end-user support, business analysis/quality assurance, change management and problem management in investment banking contexts.
6 years in a regional context, leading the cooperation with the headquarters, implementing global strategy requirements with respect to the local specifics and driving regional initiatives to global implementation.
Exposed to and reporting to senior management on a regular basis.
Successfully passed 5 years of audit (internal, external, regulatory) with satisfactory result or equivalent on change/release/problem management reviews.
Strong leadership, very good communication and presentation skills.
Quick learner, excellent analysis skills, innovative, result-oriented, always enthusiast about challenges.
Technical expertise in Excel/VBA, PLSQL, SOAP/web services, Unix.
Mes compétences :
ITIL
Change Management
Release Management
Configuration Management
Problem Management
Excel
VBA
SQL
Business Analysis
