Amel BENLAZHAR

En résumé

Entreprises

• EverTeam Algérie - Study Engineer & EDM Project Manager

  2014 - maintenant * Monitoring and coordination of the technical team during the implementation of EDM projects (Setting, Custom Development and Deployment of the solution).
  * Analysis of the specifications and definition of customer needs ;
  * Elaboration of the technical offers according to customer needs in terms of EDM (Electronic Document Management Solution EverSuite )
  * Customer Visits and pre-sales (Demonstration of the solution, technical clarification) ;
  * Support the sales team ;
  * Production of presentations and demonstrations of the solution ;
  * Evaluation of clients objectives and their feasibility
  

• Insight Beyond Markets (Market Research & Consulting) - Consultant

  2013 - 2014 Restructuring the distribution network of an importer/distributor of Cosmetics, clothing and childcare products with a view to deploy a ERP.
  Field of intervention: Heuristic analysis of data from managerial and commercial diagnosis and construction of a distribution process optimizing points of redundancy

• Insight Beyond Markets (Market Research & Consulting) - Consultant

  2013 - 2013 Sectoral studies “Distribution “
  Field of intervention: Heuristic analysis of field data and reconstruction of distribution channels of wholesaling.

• Insight Beyond Markets (Market Research & Consulting) - Consultant

  2012 - 2013 Development of the Application “Merchandizer” Field of intervention: Design the applications architecture.
  - Understanding of marketing and sales issues
  - Analysis of the inputs, understanding and definition of the business outputs
  - Elaboration of the architecture, monitoring and supervision of the development team

• Heineken International - Analyst and Application Manager

  Rueil-Malmaison 2012 - 2014 Management of business applications : ERP (Navision), CRM (Microsoft Dynamics)
  - Functionally manage the applications used in the company: management of the settings and features;
  - Technically manage the applications used in the company: implementation of additional modules, maintenance of existing modules, intervention in cases of bugs or errors;
  - Manage roles and responsibilities: implementation of the role/function organization in the ERP
  - Create and generate ad hoc reports to manage: tax, stock, sales, etc.
  - Run, maintain, fix errors and secure software applications
  - Implement and test new features and modules: Payroll Module, Gate Entry Module, Mobile CRM
  - Integration, Mastery and user training on the BIs (Cubes) on ERP (Navision) and CRM (Microsoft Dynamics)
  - Monitoring the performance & application’s security management and suggest improvements
  - Assist users in solving problems through level 2 trouble tickets and control return tickets (Incident, Problem and Change)
  Training and Improvement:
  - Provide training and assistance to service users who have access to applications and software
  within the company
  - Analyze needs of new applications in collaboration with the relevant departments and suggest
  improvements through the integration of new applications and improving existing ones.
  Other:
  - Assist IT partners (suppliers) to better understand the needs of the company and lead to
  appropriate solutions.
  - Manage the external IT support of the ERP.
  - Write and implement various IT procedures related to the application, as well as security and
  data backup aspects.
  - Administer the servers: CRM, Sccm, Exchange, BlackBerry, webfilter,..etc
  - Deploy (install, configure, test and put into production) the new packages, modules or
  applications.
  - Manage a team of 2 helpdesks.
  - Manage user accounts via Active Directory
  - Manage the email accounts of the company users through the Exchange server
  - Administer CRM and local applications databases
  - Manage data backups resulting from the different applications used within the company
  - Maintain and update the various security mechanisms.
  - Provide a weekly security report following the Heineken International models.
  - Participate in the drafting and implementation of the Business Continuity Plan / Disaster Recovery Plan;
  - Participate in Implementation and updating of the security policy within Heineken / Algeria.

• Ministry of Defense - Project Leader

  2009 - 2012 Conception of the Training Management Application:
  Conceive the application and management of a development team of 3 members
  This application allows the users to:
  * Plan the Training in short and long term ;
  * Monitor the educational path of military personnel on training ;
  * Create Dashboards and Reports
  
  Other :
  * Software maintenance
  * Web Master during the conception of the new web site of the Algerian Ministry of Defense;
  * Users help and troubleshooting
  Sector : Defense & Territory Security

• Ministry of Defense - Training Planner

  2008 - 2009 Make a state of play ahead of the Training Management Application design, for that I completed the following tasks:
  * Preparing the annual and five-years training plans for the Algerian Ministry of
  Defense staff;
  * Fallowing and managing the training and the trainees in Algeria and abroad;
  * Preparing the trainings financial plans ;
  * Cooperation and dialogue with foreign partners
  
  Sector : Defense & Territory Security

Formations

• Insight Beyond Markets (Market Research & Consulting) (Algiers)

  Algiers 2014 - 2014 Immersion and learning in training/action with the team of Insight Beyond Markets analysts during the launch study of 3G + and Mobile Applications use:
  Sampling methods, analysis, review and interpretation of results

• Insight Beyond Markets (Market Research & Consulting) (Algiers)

  Algiers 2013 - 2013

• Insight Beyond Markets (Market Research & Consulting) (Algiers)

  Algiers 2012 - 2012 - Introduction to marketing and distribution
  - Case Studies in distribution

• Defense Institute Of Security Assistance Management (Wright-Patterson Afb)

  Wright-Patterson Afb 2009 - 2009 - Training Management
  - Training Management under the Algerian-American bilateral cooperation

• Ecole Militaire Polytechnique EMP, Ex ENITA, (Bordj El Bahri Alger)

  Bordj El Bahri Alger 2005 - 2008 Computer Engineering diploma specialized in Information systems
  
  * Graduation project : Design a syntactic and semantic searching system based on domain ontology ;
  * Design several database management systems using the tools Oracle 9i,10g ;
  * Military platoon commander

• Ecole Nationale Préparatoire Aux Etudes D'Ingeniorat (Rouiba)

  Rouiba 2002 - 2005 Technical and general engineering diploma
  
  

• Lycee Ibn Badis (Constantine)

  Constantine 1999 - 2002 BAC
  
  High school graduation with Honors

Réseau

• Eric NOWAK

• Messus PIERRE

• Narimane IMACHE

• Nassim MAKHLOUF

• Rabah MESLOUB

• Sof TALEB

• Yasmine LARADI