En résumé

Dynamique, sociable, capacité à travailler sous pression, compréhension rapide


  • YooMee - Market Manager

    Douala 2014 - maintenant Loyalty and monitoring consumption of customer base : Study the customer base, follow their consumption, create actions to increase their consumption, put in place KPIs of consumption for different market segments.

    Monitoring churn : Use KPI to monitor churn by product line and market segment, reduce the churn rate by doing recommendations and action plans.

    Customer Acquisition : Provide in relevant segmentation of B2C and B2B markets, Analyze each segment and make acquisition campaigns to improve market share.
  • YooMee - Operations and Revenue Assurance Coordinator and Deputy Customer Operations Manager

    Douala 2013 - 2014 Analyse revenue & data from current operations
    Analyze, understand and report on products trends
    Track and report on additionnal revenue opportunities from recurrent customers
    Report on products Impact and results
    Report on potential revenue threats and missing revenues
    Assume the management of CO department on request, particularly during the absence
    of CO department Manager
  • 4G Africa AG - Customer Operations Team Leader

    2013 - 2013 Creation of customers voice accounts and management complaints about it.
    Creation of Hosting Package for customers ( registration of the domain name, creation of the space link)
    Send SMS to the customers about campaign, announcement etc...
    Control of customers informations put in the system
    Drafting Process
    Supervision of the Data Entry (Team entering customer data)
    Manage customers problems
  • 4G Africa AG - Customer Operations Agent

    2012 - 2013 Drafting Process
    Supervision of the Data Entry (Team entering customer data)
    Manage customers problems
  • 4G Africa AG - Data Entry

    2011 - 2012 Registrations of customers data
    Management of customers problems.
    Management of the customers data base
  • 4G Africa AG - Accountant Trainee

    2011 - 2011 The setting-up of accounting
  • MACACOS - Auditor Trainee

    2010 - 2011 Inventory of the year-end
  • Ets DIIS - Accountant Trainee

    2009 - 2009 The setting-up of accounting


  • Groupe ISEM IBCG (Douala)

    Douala 2014 - maintenant Master II
  • Isem Ibcg (Douala)

    Douala 2013 - 2013 Master 1

    Master Audit Contrôle Finance - Étude approfondie du domaine de la finance (marché financier diagnostic financier) et du contrôle de gestion.
  • Institut Supérieur De Management (ISMA) LICENCE PROFESSIONNELLE (Douala)

    Douala 2011 - 2012 Licence

    Contrôle de Gestion
  • ESG-ISTA CGE (Douala)

    Douala 2009 - 2010 BTS
  • Lycée Technique De Douala Koumassi (Douala)

    Douala 2007 - 2008 Baccalaureat


    Douala 2004 - 2005 BEPC



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