MONTAUBAN2007 - maintenantSDM : Renault and Nissan outsourcing contract
Role and responsibilities :
- Manages 12 directs reports, 230+ Staff.
-Service Delivery management, including Financials, Customer facing, SLAs and contractual commitments.
- Service Management, including standard reporting, ITIL deployment and versioning.
- Business Management, including Pipeline, Workforce Management, Risk Management and supply chain.
- Program Management.
Main achievements :
- Initiated several contract items new understanding leading to major savings / revenue increase.
- Reorganised the teams and made a mindset change in order to ensure that the Service Delivery team focused on profitability, contractual commitment and Customer satisfaction.
- ITSMF sponsorship.