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Angélique BRAULT

Meudon

En résumé

Mes compétences :
IT
Management
Outsourcing

Entreprises

  • Gemalto

    Meudon maintenant
  • CSC - Associate Director at CSC

    MONTAUBAN 2007 - maintenant SDM : Renault and Nissan outsourcing contract

    Role and responsibilities :

    - Manages 12 directs reports, 230+ Staff.
    -Service Delivery management, including Financials, Customer facing, SLAs and contractual commitments.
    - Service Management, including standard reporting, ITIL deployment and versioning.
    - Business Management, including Pipeline, Workforce Management, Risk Management and supply chain.
    - Program Management.

    Main achievements :

    - Initiated several contract items new understanding leading to major savings / revenue increase.
    - Reorganised the teams and made a mindset change in order to ensure that the Service Delivery team focused on profitability, contractual commitment and Customer satisfaction.
    - ITSMF sponsorship.

Formations

Pas de formation renseignée