• Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
• Maintain, encourage and possess “ownership mentality”.
• Develop and implement employee performance evaluations and improvement plans.
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Resolve customer problems or complaints by determining optimal solutions.
• Ensure interior and exterior of store is maintained to company standards.
• Utilize labour management tools, including effective scheduling, to maximize productivity, profitability and margins.
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Provide exceptional customer service and ensure the employees also provide the same level of service.
• Conduct regular store meetings.
• Ensure employee awareness of safety and emergency procedures.
• Maintain and utilize surveillance equipment.
• Maintain adequate store supplies.
• Execute and monitor loss prevention and shrink programs.
• Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow.
• Ensure all orders are properly documented and released for pick-up.
• Responsible for preparation of work schedules.
Prada
- Manager
Paris2011 - 2013PRADA Burjuman UAE May 2011 - July 2012
Job Title : Sales Manager Woman Ready To Wear
Managing and motivating a team of sales associates to increase sales .
Managing stock levels and making key decisions about stock inventory.
Using information to record sales figures and data analysis.
Stock analysis to support creative display product.
Managing transfers between stores.
Preparing individual action plans to ensure that each team member reached their weekly/monthly targets
Analysing trends and sales figures to forecast future sales volumes and maximise profits.
Dealing with staffing issues .
Coaching, training and managing staffs to effectively perform their job role in order to meet personal and company objectives.
Ensuring that all the staff adheres to the company business code.
Ensuring company sales targets are achieved.
Managing staffs schedule to ensure floor coverage.
Louis Vuitton
- Manager
Paris2009 - maintenantLOUIS VUITTON Dubai Mall UAE April 2009 - Aug 2010
Job Title : Sales Manager Women Ready To Wear, Shoes, Watch & Jewelry
Preparing feedback on the collection (best seller lists, slow moving items and reorder on fast selling items)
Defining monthly target per department and Sales Associates.
Monitoring and analysing the positioning of the products vs its competitors performance to identify strengths, weaknesses and opportunities.
Preparing relevant reports for top management (weekly & monthly sales reports )
Seeking merchandise feedback from customers to identify missed opportunities.
Verifying stocks at the beginning and end of each shift to ensure that the stock was always replenished and to optimise stocks of the newest items.
Coaching and motivating staff by providing customer service, product knowledge, selling ceremony, sales techniques, after sale trainings on weekly basis and company policy and procedures.
Maintaining up to date customer database in order to contact them from time to time .
Supporting and coaching supervisors to help them reach their full potential.
Prada
- Manager
Paris2001 - 2006PRADA, Faubourg St Honoré, Paris - France Jan 2001- April 2006
Floor Manager RTW Woman
• Responsible for a team of 7 Staffs.
• Ensuring all products and displays are merchandised effectively in order to maximise sales .
• Monitoring staff performance with respect to customer’s service.
• Identifying slow and fast moving items.
• Evaluating staff’s performance in relation to job requirements.
• Handling and solving staff problems and complaints.
• Using suitable data systems to monitor stock management.
• Preparing the department for stock takes and following the company procedure with regards to the stock
movement and refunds to minimise stock losses.
• Maintaining a high standard of store presentation through merchandising to remain commercial and ensure
standard of visual presentation were met.
PRADA, Avenue Montaigne, Paris - France Jan 2001- Feb 2002
Floor Manager RTW Woman
• Responsible for a team of 9 Staffs
• My work includes the perfect running of the store from customer service to the coaching and training of the
team.
• Developed the staff skills and selling techniques.
• Setting monthly target budget.
• Reviewing the runway every season to prepare the order.
• Building and maintaining profitable customer’s relationships.
• Managing administrative operations in the store.
