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Animbom JEAN-PAUL

DOUALA

En résumé

Mes compétences :
Customer Satisfaction
Customer Service
Customer service management
Distribution
Management
Marketing
Operations Management
Retail
Retail Operations Management
Sales
Sales & Marketing
Service Management
Teambuilding
Training

Entreprises

  • BGFIBANK CAMEROUN - CHARGE DE RELATION CLIENTELE PME/PMI

    2012 - maintenant

  • BGFIBANK CAMEROUN - CHARGE DE RELATION CLIENTELE PME/PMI

    2012 - maintenant

  • BGFIBANK CAMEROUN - CHARGE DE RELATION CLIENTELE PARTICULIER

    2011 - 2011

  • ECOBANK CAMEROUN-DOUALA - SALES OFFICER

    2009 - 2011 Responsibilities:-
    -Make call visits to customers and call memos after the visits.
    -Ensure the sales of the bank’s products (retail, transaction, and wholesale banking.
    -Maintain good customer relationship
    -Prospect, create and maintain an efficient and effective customer data base
    -Ensure the sale of credit and loans while proposing and prepare documents for approbation.
    -Participatory contribution in the development and implementation of the sales plans.
    -Ensure the authorisation, modifications and restrictions in accounts.
    -Make daily, weekly, monthly plans and reports on sales activities.
    -Assume back-up for both Branch and Customer Service Managers.

  • ECOBANK CAMEROUN-DOUALA - DIRECT SALES AGENT

    2006 - 2009 Responsibilities:-
    -Recruited and opened close to two thousand (2000) new customers account
    -Ensure reception and assistance to customers on their operations in order to satisfy their needs
    -Verify commands and the distribution of cheque booklets to customers.
    -Strict follow-up of customer relationship and satisfaction.
    -Ensure sales objectives are attained and provide feed backs on activities.
    -Scan and export account opening documents to ECOBANK Ghana for verifications.

  • Research and Marketing Services (RMS) CAMEROON - Marketing Research Supervisor Bamenda Cameroon

    2001 - 2004 Responsibilities:-
    -Control research team of close to forty (40) researchers.
    -Evaluation and correction of questionnaires
    -Draw up work plans for the team and ensure data collection
    -Supervise research activities and provide feedbacks (reports)

Formations

  • Institute Of Commercial Management (London)

    London 2003 - 2005 MARKETING

    BUSINESS

  • NATIONAL POLYTECHNIC MARKETING (Bamenda)

    Bamenda 2002 - 2004 MARKETING

    BUSINESS

Réseau

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