ZURIC2014 - maintenant* Supervise and control flight-handling activities such as flight editig, check-in, transfers and boarding in order to ensure a high service standard and to portray THY's image to the higest standard. ;
* Act as a station coordinator in liasion with the SOCC and various THY departments to ensure on-time performance targets are met. ;
* Ensure the progress towards on-time flight closure and passenger boarding, supervises ground handling company team in achieving on-time performance. ;
* Facilitates the ramp handling activities in liasion with SOCC , catereres, refuelling, maintenance, cargo and crew to expidite departure. Works with all departments to ensure on-time performance. ;
* Review movement signals, late arrivals, slots, loads etc. Ensures all departments are aware of operational messages and requirements. ;
* Briefing and de briefing Swissport Team staff with details of the daily operation.
* Make administrative duties, weekly and monthly statistical reports.
* Cover all operational duties whenever required. ;
* Supervises ground handling company ( Swissport ) team in achieving on time performance
* Utilization of maximum resources by planning effiecient duty allocation for all.
Turkish Aviation academy trainings :
- Ground Handling Certificate Narrow Body B737-600/700/800/900 and A318/319/320/321
- Dangerous Goods Regulations Initial
- Airline Passenger Services
- Check-in transactions , transferring and guidance of disabled passengers
- Communication ( Passenger service )
Azadea Group
- Department manager
2013 - 2014* responsible for directing and controlling shop floor activities for the department in order to ensure that its operations are carried out in the most efficient and effective manner and the highest standards of customer service are achieved.
* responsible for the inventory, maintenance and external appearance of the shop
* Ensures the effective implementation of plans, policies and procedures through leadership of the Department team by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved.
* Monitors and controls any activity in order to ensure that activities are carried out in the most efficient and effective way and customer service policies and procedures are followed.
* Conducts on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved.
* Ensures all ranges are effectively merchandised in line with brand image and standards. ;
DJEZZY
- Corporate sales executive
Alger2013 - 2013* Responsible for a client portfolio company. ;
* Increased sales and solution lines and Djezzy Company and ensure the achievement of the results set by the hierarchy.
* Recruitment of new customers. ;
* Ensure proximity to the customer portfolio, a number of visit, frequency of visits under the guidance of the hierarchy.
* Provide presentations to clients on new product and solutions to the entire portfolio of commercial offers transmission.
* Provide competitive intelligence on what's happening in the customer portfolio.
* Ensure reporting requested by the hierarchy either a regular or occasional basis in a timely
* Participate in fairs, events corporates ... ;
Air Algérie
- Airport Service Agent
2011 - 2011* Assistance of the passengers Air Algeria as well as those of the companies assisted (Air France, Iberia, Aigle Azure, Turkish Airline, Syrian Air, and the Mediterranean Sea Air). Recording, boarding and landing of the passengers.
* Take care of the passengers in case of problems (delays, technical problems, strike)
* Coordination between the various services on the ground for a fast coverage of the available planes. ;
SPIE OGS
- Logistics Officer
Cergy-Pontoise2010 - 2011* Person in charge of the purchases of the company, the relations with the various suppliers, the service providers (cleaning agency, company delivery mail, caterer).
* Prospecting of new suppliers, study of ranges of services.
* Negotiation of the agreements with hotels and airline companies and rental agencies of vehicles.
* Organization of the movements of the expatriates (Transfer Airport, Hotel or other). ;
* Master degree of business administration (MBA)(MASTERS OF BUSINESS ADMINISTRATION) specialized in marketing and advertising of the college of management (ESG Paris) in partnership with the international institute of management (INSIM). ;
