Arigue ATIPO

En résumé

Entreprises

• Radisson Blu - IT Manager

  2015 - maintenant • Systems Administration and Operation
   Network and System Administrator
   Configuration and administration of PMS (Property Management System)
   Servers Administrator (Micros, Materials Control, Acpaklda, SagePaie, Opera Application and Database, Domain Controller, VingCard, Otrum, Interface, PABX Alcatel 8770)
   Active Directory Administrator
  • Management and LAN/WAN/WIFI deployment
   Administration Server Interface Swisscom
   End Users Support and Guest Support
  • Management of IT infrastructure and server stations
  • Anticipate the needs of users in software and hardware
  • Support and Staff Training
  • Configuration and client needs analysis
  • Applications Configuration
  • Management of external relationships with partners
  • Management of IT Projects
  • Coordination of the IT team
  • Quality control and Reporting
  • Customer Satisfaction and Service
  

• Hotel Ledger Plaza Maya Maya - IT Manager

  2015 - 2015 • Systems Administration and Operation
  • Network and System Administrator
  • LAN, WIFI deployment
  • Management of IT infrastructure and server stations
  • Anticipate the needs of users in software and hardware
  • Software Configuration and Management
  • Management of external relationships with partners
  • Coordination of IT Team

• OFIS COMPUTERS - Technical Support l IT Support

  Pointe-Noire 2014 - 2015 Technical assistance and advice to all users of an application or computer equipment :
  • Support all kind of claims and incidents from outside.
  • Analysis of complex problems or incidents
  • Finding the best adapted to the resolution of problems in the shortest possible delays solutions.
  • Implementation of solutions for complex problems and customer support situations as they arise.
  • Tracking update on the evolution of products and / or services of the company
  • Oversee the updating of the customer base
  • Oversee the opening and ticket’s transmission to the appropriate department
  • Compliance with control procedures and monitoring in place
  • Analyze and report statistics of recurring problems for search of the best solutions to the technical direction.
  • Daily and weekly report to the Technical Support Manager
  • Call 2 management (Client callback for a survey of satisfaction at the end of a technical intervention)
  

• SINSATION Nisha Venue Club - Sale's Agent

  2012 - 2013 • Condition product according to the customer demand
  • Preparation of pro-forma invoices
  • Tracking all request made by the customers
  • Preparation of final invoices
  • Compliance with control procedures followed and implemented by the hierarchy
  • Ensure after-sales service (Quality control)
  

• AUTO AUTOMOTIV - IT Technician

  2011 - 2012 • Internal control problems of computer equipment
  • Networking cabling
  • Troubleshooting network incident
  • Computer maintenance

• DRTVnet - Network Technician

  2009 - 2010 • Internet Installation
  • Networking cabling
  • Troubleshooting network incident
  • Configuration
  • Support all kind of claims and incidents from outside.
  • Analysis of complex problems or incidents
  • Finding the best adapted to the resolution of problems in the shortest possible delays solutions.
  • Implementation of solutions for complex problems and customer support situations as they arise.
  

Formations

• IT BUSINESS CAMPUS (Cape Town)

  Cape Town 2011 - 2012 Diploma
  
  CompTIA A+,CompTIA N+, MSCDT, MSCITP, etc

• High School Of Technology LA MARTINIERE (Pointe-Noire)

  Pointe-Noire 2007 - 2009 Higher Technician Certificate
  
  SQL Server, Microsoft Office 2003/2007, Mathematics, Programming, Data Base, Html, PHP, Statistic, Accounting, Management, etc

• High School THOMAS SANKARA (Brazzaville)

  Brazzaville 2002 - 2005 Baccalaureate D
  
  Biology, Physical Science, French, English, Mathematics, Geography, etc

Réseau

• Ange-Destin BOTATA

• David MORVANT

• Maurizio BERGO

• Paul DRUESNE

• Sanat Koumara ZAOU TCHICAYA