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Arthur CARINDAL

ILE MAURICE

En résumé

Fort d'une longue experience au niveau managerial, j'ai développé des acquis solides en stratégie d'entreprise, Business Development, Marketing and Sales Management, Team Leading, en m'appuyant sur mes qualités suivantes:

- Dynamique
- Sens élevé de la responsabilité
- Esprit d'équipe
- Humble
- Passionné dans le travail
- Habilité à travailler sous le stresse
- Capacité à s’adapter au changement.
- Sens du Contact Affirmé

Mes compétences :
Business development
Customer Services Management
Global Management
Marketing and Sales Management
Team leading

Entreprises

  • AFRINIC Ltd, Ile Maurice - Head Of Member Services

    2012 - maintenant • Developing, and then driving the company’s strategy to provide high-level value services to members.
    • Translating company vision and strategic goals into management processes
    • Improving Service quality and performance
    • Implementing performance metrics to identify opportunities and improvements

  • SEACOM LTD, Ile Maurice - Senior Account Manager

    2009 - 2011 - Manage the needs and requirements of international accounts through follow-up procedures.
    - Improving customer service based on client feedback through the settlement of upgraded procedures
    - Providing support to all relevant staff, and liaises with the Operation Dept
    - Coordinate Customer facing activity between the Operation Dept and the Sales Dept
    - Manage and maintain the standard process by providing technical and commercial assistance as well the customers claim recovery
    - Manage contracts portfolio of 30 Major international Telcos
    - Keeping services provided to high International level
    - Follow up Revenue assurance
    - Cross Functional Support

  • Alink Telecom International, Côte d'Ivoire - West Africa Managing Director

    2007 - 2009 - Building and carrying business plan
    - Managing Key Accounts
    - Managing Marketing
    - Managing Sales and Marketing Team of 10 employees who interacted with clients and had a 100% client retention rate over 1.5 years."
    - Managing HR & Accountancy & Technical departments
    - I achieved 102 % of the sales goal with $ 1.2 M over 1 year with annual net profit of 12 % Participate in the preparation of Lines of Business Marketing Plan.

  • Alink Telecom International, Côte d'Ivoire - Sales and Marketing Chief Officer Group

    2006 - 2007 - Design, develop new products and services
    - Managing Marketing Researches (Market and Customer Understanding)
    - Ensure implementation of Marketing Plan within agreed forecast.
    - Work with agencies to design appropriate tools (adverts, papers, website, etc.) to support sales and the product and services.
    - Manage advertising agency contracts and relationship.
    - Managing International Key Accounts
    - Managing Marketing activities in Subsidiaries
    - Managing Sales and Marketing Team of 50 employees who interacted with clients and had a 100% client retention rate over 1.year."
    - Running a portfolio of more than 800 corporate customers around Africa
    - I achieved 97 % of the Group sales goal with $ 7,5 M over 1 year with annual net profit of 8 %

  • AFRIPA Telecom, Congo-Brazzaville - Sales & Marketing Manager

    2002 - 2005 - Create and follow up new products and services
    - Managing Key Accounts
    - Managing Marketing Researches (Market and Customer Understanding)
    - Ensure implementation of Marketing Plan within agreed forecast.
    - Running a portfolio of 150 corporate customers
    - Managing 5 Sales Managers who interacted with clients and had a 100% client retention rate over 3 years."
    - Managing Sales and marketing activities on Congo-BZV, Democratic Republic of Congo, RCA, Cameroon
    - I achieved 97 % of the sales goal with $ 4,5 M over 3 years with annual net profit of 10%

  • AFRIPA Telecom, Côte d’Ivoire - Commercial Grands Comptes

    Domont 2000 - 2002 - Elaboration de stratégies de la Force de vente
    - Réalisation d’études de marchés
    - Etude de marchés et veille concurrentielle
    - Formation sur les technologies VSAT et Boucle Locale Radio (BLR)
    - Gestion des grands comptes (Internet, Data, Voix/IP)
    - Responsable Cartes prépayées Téléphoniques

Formations

  • Ecole De Commerce De Lyon ECL

    Lyon 2016 - 2016 MBA

  • Ecole De Commerce Et De Gestion D'Abidjan (Abidjan)

    Abidjan 1996 - 1999 MARKETING ET MANAGEMENT

  • UNIVERSITE NATIONALE D'ABIDJAN (Abidjan)

    Abidjan 1994 - 1996 Diplome d'Etudes Universitaires du premier cycle

  • Lycée Scientifique De Yamoussoukro LSY (Yamoussoukro)

    Yamoussoukro 1990 - 1993 Baccalauréat

Réseau

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