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Auguste MACKENSON

Paris

En résumé

Connaissances certifié de Microsoft Windows des systèmes et des connaissances des applications d'exploitation, logiciel de gestion de système d'aministration, Active Directory de Microsoft (AD)
Expertise dans l'analyse, le diagnostic et la recommandation des solutions pour les problèmes matériels et logiciels.

MCTS Windows Server 2008
MCIPT Windows 7
Bloomberg Certification
Windows Server 2012

Environement Systeme :
Cluster MSCS, VMware, Citrix xenapp, SCCM, SCOM, Hyper-V, MDT,RSAT.
Symantec Endpoint Protection, Kaspersky Security Center, Fortinet, Metasploit, Wave ERAS, Trend Micro officescan/Vulnerability protection, Sandboxing.

Outils de monitoring serveurs:
Nagios, HP Openview

Langage de programmation:
SQL, Powershell, VBscript, C++

Mes compétences :
Train and educate end users on new solutions
Troubleshoot hardware and software problems
Learning and supporting unfamiliar software
Work and contribute to a team environment
Bloomberg
ESXI
VMWARE
Thomson Reuters
Eikon
Symantec Endpoint Protection
Landesk
SCCM
Varonis
Ironport
Cisco checkpoint
Malware analysis
Risk assessment

Entreprises

  • Amundi - Security Administrator

    Paris 2014 - maintenant Integrating Windows Servers and Desktops in a centralized logging environment

    Perform security investigations and forensics on Windows platforms

    Working closely with Network and System Security teams to design and implement solutions to problems identified during investigations and compliance initiatives

    Translating security initiatives into actionable items for corporate security
  • SOCIETE GENERALE CORPORATE INVESTMENT BANKING - DESKTOP ANALYST CONSULTANT

    PARIS 2010 - 2014 I'm responsible for interacting with customers to provide front-line support in diagnosing/troubleshooting systems/ applications problems & reaching appropriate resolution


    The supervision and administration of associated infrastructure services: Active Directory, Exchange, file sharing and printing, backups.

    Answering support queries via ticketing system, phone, email or at desk side and both maintain SLA and customer satisfaction 100%

    Contribute to Technical Knowledge Base by documenting technical problems and solutions

    Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management

    Provide hardware/software installation, updates, configuration, troubleshooting and resolution.

    Maintain, upgrade/replace hardware/software systems

    Support & maintain user account information including users rights, group policy security and systems groups.

    Create and manage personal /shared Outlook 2007 mailboxes on exchange server. Lotus Notes


    Provide diagnostic assistance at all levels to users of automation to determine the cause and resolution of problems encountered in the use of hardware and software.

    Test and install computer hardware and software applications and ensure software applications meet end user requirements.

    Provide software support to include any subsequent releases/upgrades/patches, configuration, troubleshooting and resolution for various commercial and financial software packages:

    Reuters 3000Xtra, Thomson Eikon, Bloomberg, Datastream.
    ThomsonOne Banker, Fidessa, Facset, MarketMap, Eliot
  • Schlumberger - Desktop Support Specialist

    Paris 2006 - 2010 Day-to-day technical support to employees and internal desktop systems software and hardware.
    Install, configure and troubleshoot desktop systems, workstations and software issues in a heterogeneous environment.

    Support for all IT equipment, to include network servers, PCs, printers, scanners, portable computers, switches, routers, mobile phone devices, other miscellaneous IT equipment.


    Maintain passwords, data integrity and file system security for the desktop environment.
    Communicate highly technical information to both technical and non technical personnel.

    Recommend hardware and software solutions, such as new acquisitions and upgrades to include company-wide, web-enabled solutions.


Formations

Réseau