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Conrad Hotel Brussels
- Night Supervisor
2010 - maintenant
- Supervise Front Desk operations during night shift to a consistently high standard
- Ensure that the night team have an up to date knowledge of hotel products
- Maximise Sales revenues through up selling and marketing programmes
- Deal with guest queries and any complaints promptly and efficiently
- Training new employees and trainees to Night Audit
- Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service
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Conrad Hotel Brussels
- Night Auditor
2009 - 2009
- Undertake a review of all end of day takings against logged reports
- Edit all reports to ensure accuracy and full completion
- Investigate any anomalies found between daily reports and takings
- Ensure that all guest complaints are dealt with promptly and followed up
- Produce any nightly reports as required
- Inform Departments of special requests, early/late departures, room changes
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Hotel Conrad Brussels
- Front Desk Trainee
2008 - 2009
- Welcome and check in & check out of guests
- Taking new reservations
- Dealing efficiently with enquiries and complaints
- Project professional manner with an emphasis on hospitality and guest service
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Hayman Island 5 Star Australia
- Sales and Marketing Trainee
2006 - 2007
- Daily administration and clerical tasks including mailing, distribution and filling
- Preparation of promotional for collateral for tradeshows, sales trips and distribution to domestic to international clientele upon request
- Monthly collateral stocktake
- Sourcing reports from reservations system and data-entry e.g weekly production and key agent reports
- Assisting with preparation and collating Month-end report and early business plan
- Assisting with regular updating and maintenance of clientele database
- Assisting with maintening advertising and media plan
- Support to Hayman Reservations with reservation allotment entry
- Development of a task manual for futur interns
